Serena Young Email and Phone Number

- Maintained extensive product knowledge and upsold products with customized recommendations which increased the average check by 33%- Promoted guaranteed customer satisfaction; all customer complaints were resolved quickly and resulted in positive guest experience and repeat business- Researched and developed new flavors incorporating both personal culture and customer opinionGarden Creamery is a local mom-and-pop ice cream shop based in San Francisco, California, bringing the highest quality into their products, employees, and customer service. Fresh ingredients are sourced from local family farms with made-from-scratch flavors on a seasonal rotation, featuring over 100 unique flavors that incorporate the diverse cultural foundation of both owners Erin and Donny. Starting from the kitchen and into the meticulously scooped cones, Garden Creamery strives to leave every customer with a smile on their face and a taste of home.In 2022, Garden Creamery went worldwide in collaboration with Lawson's and Uchi Cafe, with several products now being featured in 44,000 stores across Japan.

- Analyzed local and global competitors and curated strategic options for market penetration and expansion - Developed a personalized loyalty and rewards program, designed with dual effects–increasing customer retention rates and creating price transparency- Evaluated key issues for employee management and recommended several training and bonding programsSpray Wash is a comprehensive cleaning company, providing a sustainable and innovative solution to the cleaning and disinfection market of vehicles, houses, and offices in Peru. From the beginning, they have strived to formalize and professionalize the service side within the cleaning field, whilst still keeping customer service and the individual guest experience at the highest level. In 2020, their standardized and eco-friendly techniques saved 25 liters of water per car wash, totaling 1.495 million liters in the year.

- Designed and developed a seasonal signature menu item promoting house special beans, which improved inventory turnover and increased interest from newer customer bases- Served up to hundreds of customers daily while managing both front and back of the store operations alone and with a team- Refined different brewing, steaming, and art techniques and memorized hundreds of unique orders for regular customersBallast Coffee is a family-owned coffee shop based in San Francisco, California, dedicated to bringing the taste of the Philippines to the Bay Area. The Barako (or wild boar in Tagalog) signature bean features a bold and strong flavor and is sourced directly from the Philippines, making Ballast Coffee the only coffee shop in San Francisco to offer the rare excelsa variety. Along with pastries and desserts in collaboration with Third Culture Bakery, Starter Bakery, and up-and-coming Filipino home bakers, the stylish cafe also features local student art and a garden patio for both neighborhood regulars and newcomers to enjoy.

- Organized the expenditures of both branches of a large Mandarin-immersion preschool for the 2020 and 2021 year- Categorized thousands of transactions by date, payment type, and specific classification - Presented monthly breakdowns and a comprehensive annual summary on employer’s preferred software (G suite)Little Footprints Preschool is a Mandarin-immersion preschool with two branches based in San Francisco, California.

The CDBA Youth Leadership Council is a highly selective group of 10 high school students within the Bay Area dragon boat community representing the voice of the youth. By spreading awareness and fighting for economic equality, we hope to make dragon boat a sport that anyone--especially the youth--can find a family in.Students work together with the CDBA Board and other adult members throughout the community, cultivating communication and teamwork with people across all ages and cultures. In my last two years as head of council, $33,000+ funds were raised through youth-empowering social enterprises and successfully funded 5+ major projects--including the biggest youth-run and youth-exclusive race featuring teams across the nation, the CDBA Youth Race.

- Collaborated with upper management to integrate a streamlined guest interaction, after which we consistently surpassed monthly quotas for Yelp reviews, resulting in a 4.5 average star rating from a previous 3.5 rating- Cultivated a community atmosphere and built personal relationships with customers, increasing guest appreciation and return rates - Analyzed weekly sales and labor trends to accurately set achievable goals

- Supervised teams of up to 6 workers every shift and directly reported to the store and regional managers- Regularly carried out managerial duties, including training over 10 new hires focusing on hygienic sanitation (maintained a score of 100 on every government issued food inspection) and inventory turnover- Improved store operations while expediting opening and closing procedures, reducing average labor costs by 28% on each shift

- Memorized names and benefits of 40+ superfoods (including spirulina, baobab, and maca), as well as a menu of 50+ products and the recipes of 30+ preparatory foods- Maintained an average of 2 minutes for customer wait times even during peak rush hours- Prioritized FIFO inventory control, resulting in a semiweekly turnover of most freshly prepared foodsProject Juice is a plant-based superfood focused eatery, offering signature cold-pressed juices as well as in-house smoothies, superfood bowls, and small snacks. All ingredients are raw and organic, and products are made to easily accommodate for allergies and food sensitivities. In addition to in-store locations, Project Juice also offers delivery across the country so anyone can try a nourishing juice cleanse.In 2020, Project Juice merged with company Earthbar, a likeminded company striving for clean superfoods. Currently, there are over 35 locations across California.