Serena Kittridge Email and Phone Number
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Serena Kittridge personal email
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As a dedicated Customer Service Manager at Stormking, my expertise in leadership and change management has been pivotal in driving operational excellence. My strategic approach has consistently resulted in exceeding customer expectations and delivering cost-effective solutions, underpinning the value of meticulous supplier management.The team at Stormking thrived under my direction, with tangible achievements such as a 40% reduction in attrition rates, thanks to innovative recruitment and training initiatives. My focus on people development and progression is not just a professional commitment; it's a passion for fostering environments where both customer satisfaction and team motivation are held in the highest regard.
Motormax
View- Website:
- motormax.co.uk
- Employees:
- 47
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MotormaxAlrewas, Gb
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Customer Service ManagerMotormax Sep 2024 - Present
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Customer Service ManagerStormking Feb 2022 - Dec 2023Tamworth, Staffordshire, Gb -
Head Of Customer ServiceTaylor Wimpey Plc Jan 2016 - Jan 2021High Wycombe, Gb -
Head Of Contact CentreConnect Distribution Services Ltd Jul 2015 - Nov 2015Birmingham, Solihull , GbUK's market leader in spare parts & accessories for white, brown and green goods, c600 employees, with access to over 2 million products. Operating as multiple brands over 120 websites in UK & internationally.Responsible for a team of 130 employees, covering all contact channels such as calls (77k), digital & social media (40k) and Live Chat (23k) per month, reporting to General Manager - Business Improvement. Operating in both inbound B2C and B2B Sales & Service environments.Reduced Contact Centre attrition by 40%, by redesigning and implementing additional recruitment channels, competency based interviews and upgrading the induction process.Led, supported and managed an increase in Live Chat from 5k to 23k per month, over a 3 month period.From analysing data and trends, identified and introduced a new 3 day part time shift pattern to better manage the work flow peaks. -
Head Of Customer ServicesHealthcare At Home 2010 - 2014Burton Upon Trent, Staffordshire, GbHAH is UK's largest home healthcare provider, c 1000 employees, caring for 150k patients in their homes, and dispensing in excess of 1million prescription items annually.As Head of Customer Services reporting to the Operations Director, had P & L responsibility for £2m budget, in a B2C, mainly outbound environment arranging regular medical deliveries to patients, c40k contacts handled per week with 200 staff. -
Customer Care DirectorStaples Jul 2004 - Mar 2010Framingham, Ma, UsStaples is the world's largest office supplier offering over 11k products in office supplies, with over 2k stores in 26 countries.Responsible for multi site customer service teams with a £2.8m P&L, UK coverage, Inbound Customer Service teams in a B2B environment, PRINCE2 Implementation Team, Customer Administration and Reception. Executive Board member, reporting to UK CEO – directing 120+ staff -
Corporate Helpdesk DirectorCorporate Express Jun 2002 - Jul 2004Mascot, Nsw, AuResponsible for the operational management of Customer Service Teams in multi site locations in a B2B environment mainly inbound.Corporate Express was taken over by Staples -
Customer Service ManagerCorporate Express 2001 - 2002
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Corporate Business ManagerUniversal Office Supplies 1999 - 2001Managing and Delivering Tenders and Quotations for all UK business contracts in excess of £50k.Which included attending short list meetings with clients, publishing manual tender documents and ecommerce bidding events, to strict timescales and specifications.Universal Office Supplies was taken over by Corporate Express.
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Corporate Helpdesk ManagerUniversal Office Supplies 1997 - 1999
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Corporate Helpdesk SupervisorUniversal Office Supplies 1996 - 1997
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Corporate Helpdesk AdministratorUniversal Office Supplies 1995 - 1996
Serena Kittridge Skills
Serena Kittridge Education Details
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Sutton Coldfield College Of FeBusiness & Finance
Frequently Asked Questions about Serena Kittridge
What company does Serena Kittridge work for?
Serena Kittridge works for Motormax
What is Serena Kittridge's role at the current company?
Serena Kittridge's current role is Customer Service Manager | Supplier Management, Leadership, Change Management.
What is Serena Kittridge's email address?
Serena Kittridge's email address is se****@****y.co.uk
What is Serena Kittridge's direct phone number?
Serena Kittridge's direct phone number is 44 20 7355*****
What schools did Serena Kittridge attend?
Serena Kittridge attended Sutton Coldfield College Of Fe.
What are some of Serena Kittridge's interests?
Serena Kittridge has interest in Yoga, Travelling And Dog Walking, Skiing, Management Training.
What skills is Serena Kittridge known for?
Serena Kittridge has skills like Leadership, Change Management, Management, Strategy, Performance Management, Account Management, Team Leadership, Call Centers, Project Management, Sales Management, B2b, Customer Experience.
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