1. Provide technical support for IT services, technology systems, infrastructure and specialist applications and preventative maintenance support for CRTC software applications, platforms, and technologies 2.Ensure system configurations and changes are clearly and precisely documented3.Ensure changes to systems and configuration comply with best practice and established cybersecurity regulations, data protection, educational and Macquarie University requirements4.Monitor, analyse, and report on availability, performance, and capacity of services and resources lead the assessment and planning of necessary uplift or new initiatives to address issues and/or eliminate adverse impacts on service delivery5. Drive continuous improvement of relevant operational processes, standards and procedures, and develop and maintain support documentation to ensure operational tasks are performed reliably and consistently, and to mitigate the likelihood and severity of service outages

I have supported ERP process customization and maintenance, along with stakeholders and vendor engagement, business needs analysis, identifying alternative solutions, assessing risk and feasibility, and recommending new approaches. I have contributed to data analysis and visualization of extensive datasets using SQL, Python and Excel.

Sales platform development: Built an information system for seamlessuser interaction through small programs. This system facilitates realtime order monitoring via online requests, accompanied by automated technical support notifications. Enhancement of the program reliability and stability had achieved product repurchase rate exceeding 70%.Marketing Research and Sales support: Used SWOT analysis method to conduct competitors and target customers analysis, to strengthen the sales pipeline and enhance customers satisfaction.