Sharon Webber Email & Phone Number

Takapuna

Takapuna

The role of a Senior Client Adviser is about providing high quality financial advice. The most important part of the advice process is seeking to nurture and grow the relationships with our clients from a product purchase to a highly engaged advice driven solution.

Takapuna, North Shore, Auckland

Team leadership is the key component to this role and ensuring the team consistently deliver an outstanding client engagement with their attitude and service. This is done by providing regular hands on support and guidance to lift the quality of our client interactions and deepen existing client relationships and championing a client-centric environment that increases client loyalty and drives brand awareness through continuous enhancement and innovation.Developing and implementing learning initiatives to increase business acumen, technical and communication skills among the team.Continuously seeking to improve my own as well as the team's performance through improved service delivery - initiating and partaking in projects that impact the wider business and Client Services team. Partnering with legal and compliance and ensure that changes in the regulatory environment are implemented as necessary into client service practices.

Takapuna, North Shore, Auckland

Managing client enquiries via phone and email, using excellent verbal and written communication skills adapted to suit the diverse client base - with an energetic, outgoing personality and a passion for delivering superb client service.Engaging with clients in a call centre environment addressing challenging customer scenarios in a productive manner as well as high levels of empathy and patience!

North Shore, Auckland

As the manager of a Kiwibank/NZ Post Branch I was the lead ambassador and advocate where the rubber hits the road. I and my team played a key part in bringing the Kiwibank and NZ Post brands to life. Everyone believes in our brands and by reinforcing this belief with real life experiences every day we’re paying back New Zealand’s faith in us. I was responsible for driving the success of my branch with the biggest responsibility being to reinforce that people make the difference, and inspiring and supporting my team to get behind the ambition to make every New Zealander more financially successful and connect people, businesses and communities.

North Shore, Auckland

Reporting to the Local Regional Manager the Branch Managers role is to provide strong leadership and guidance within the branch environment to achieve Local Market performance. Responsible for the overall operation of the branch including sales, maintaining service excellence and ensuring branch are compliant with ANZ’s policies and procedures. The role is responsible for enhancing the customer experience and delivering exceptional growth results across the key dimensions of quality sales activity, revenue, productive and branch profit as demonstrated through Pillars of Performance

Newmarket

Reporting to the Head of Payments NZ responsible for the overall operation of the Auckland Voucher Processing functions, ensuring cost effective adherence to service levels within a time critical high customer impact - 40 employees, including 5 direct reports working across 3 shifts 6 days per week 24 hours per day.Responsibilities-Provide sales leadership and coaching-Build relationships with both internal and external parties-Accountable for ensuring performance management processes are in place-Monitor work performance through effective analysis-Coach and mentor employees through effective gap analysis-Budget management - $3.3 millionAchievements-Developed strategic plans that reduced costs and increased productivity over an 18 month period.-Developed data collection tools to enable trends to be monitored and analysed, resulting in improved productivity, reduced costs and more effective employee management-Successfully implemented a new multi million dollar operating platform across Auckland site with no change An internal service provider, the role involves building relationships with other business unit staff. Budget and human resource management, strategy formation and deployment as well as liasing with external customers as required.

Ardmore Airfield

Initially my role was as the Typist/Clerk for Motor Holdings (Aviation) Ltd but within 5 months I had been promoted to the role of Workshop Costing Clerk. This role included: 1. Cost calculation of workshop maintenance invoices, including labour, spare parts & miscellaneous chargeable items.2. Monitoring the allocation of general ledger codes to compelled invoices3. Summarising & scheduling of monthly work in progress figures4. Analysis & reconciliation of monthly fuel sales as well as accounts payable statements5. Management of computerised aircraft maintenance records.

Auckland Cbd

Reporting to the Managing Director, the Senior Bookkeeper responsible for:The preparation of Trust Account chequesBank reconciliationsEnd of month financial reportingCorporate Credit Card statement processingPayrollAccounts Payable and Accounts Receivable

Auckland City

This role involved dealing with all aspects of the Trust and General Ledgers for this very busy Solicitors firm.General tasks included banking, wages, accounts payable & receivable along with monthly cashbook reconciliation. End of month Trust account balancing and reconciliation.

Devonport Naval Base

A 'Writer' in the RNZN is responsible for general administrative tasks - pay accounting, correspondence, technical administration and secretarial duties.

New Zealand Certificate In Financial Services (Level 5), Authorised Financial Adviser, Level 5

Bachelor Of Business, Organisation & Management, Business Communication

National Certificate, Real Estate Salesperson