Serena Starks Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Creating custom hand-lettering artwork based on the request of the client. These range from small family emblems to custom menu boards for businesses.

Chicago, Illinois, United States

Managed the entire employee life cycle, overseeing both on-boarding and off-boarding processes, while also supervising employees daily, including task allocation and check-ins. Additionally, efficiently coordinated daily employee scheduling to ensure that all tasks were carried out in accordance with each client's specific requirements.▪️Implemented a company-wide key identification system for 250+ keys which immediately increased key organization and resolved future key discrepancies between employees and management.▪️Created and maintained over 260 client accounts through client onboarding, scheduling, billing, invoicing and payment collection.▪️Promoted within 6 months by providing an excellent customer service experience and demonstrating a high level of responsibility and responsiveness to the company owner.

State College, Pennsylvania

Oversaw the daily operations of the restaurant, managing staff, ensuring exceptional customer service, maintaining cleanliness and hygiene standards, managing inventory and supplies, and handling customer complaints and concerns.▪️Maintained positive guest interactions in a fast-paced environment generating up to 269k revenue each month.▪️Coordinated and rotated 8 servers and bartenders for adequate coverage and fair distribution of workload during high volume shifts.▪️Delivered an exceptional dining experience, facilitating repeat visits with up to 400 covers per night.

State College, Pennsylvania

Managed proper execution, setup/breakdown, and billing of banquet event orders while ensuring guests’ needs were prioritized by creating a positive working relationship with the main client contact.▪️Supervised 10-to-250 person events while delegating tasks among 3-20 servers at a full-service hotel resort with 17,650 sq. feet of event space.▪️Promoted within 7 months by demonstrating exceptional professionalism with clients, ability to adapt in dynamic settings, and eagerness to learn and take on new challenges.▪️Demonstrated effective time management by managing up to 5 concurrent event timelines, ensuring ultimate guest experience by allocating staff and resources efficiently during each phase of an event order.

State College, Pennsylvania

▪️Served as front line communication to customers during day of operations and set-up.▪️Provided excellent customer service to guests.▪️Coordinated event logistics such as buffet set-up and break down.

State College, Pennsylvania, United States

▪️Managed day-to-day operations of a 715 unit self-storage facility, overseeing security, cleanliness, and tenant access to ensure a well-maintained and secure environment.▪️Exceeded sales targets by 20% to establish the facility as the premier self-storage location in the community.▪️Adapted a systematic approach to maintaining records of facility maintenance, tenant leases, and financial transactions, ensuring transparency and compliance.