Serene Erika Upod Email & Phone Number

United States

SMB Account Manager of the Year FY2023Q3 Top Performer FY2023

United States

•Monitors and supervises children keeping them safe and healthy.•Prepares food and snacks for children •Organizes activities designed to help children learn about their world and develop their own interests.•Creates schedules to ensure that children have adequate physical activity, rest, food and intellectual stimulation.•Keeps records of children’s routines throughout the day.•Introduces babies, toddlers and small children to basic concepts like reading and sharing toys.•Works with children on language skills and creative activities like art, music and dance.

San Jose, California

•Develop business strategies to raise customers’ pool, expand store traffic and optimize profitability•Meet sales goals by training, motivating, mentoring and providing feedback to sales staff•Ensure high levels of customers satisfaction through excellent service•Complete store administration and ensure compliance with policies and procedures•Maintain outstanding store condition and visual merchandising standards•Report on buying trends, customer needs, profits etc•Propose innovative ideas to increase market share•Conduct personnel performance appraisals to assess training needs and build career paths•Deal with all issues that arise from staff or customers (complaints, grievances etc)•Be a shining example of well behavior and high performance

Fremont, California

Responsible for supporting the Store Manager in the daily business operations of a retail store. General tasks include supervising employees, communicating with and helping customers and carrying out directives given by the store manager.

Union City, California

•Sell and explain all products and services to new and existing customers.•Explain billing procedures and equipment usage to customers.•Work as a team player.•Achieve and exceed sales goals.•Maintain superior product knowledge.•Create the ideal customer experience with each customer interaction. 2014 Area MVP Award2014 Top Digital Life Sales 175% Quota

Union City, California

•Coordinate daily Front of the House and Back of the House restaurant operations•Deliver superior service and maximize customer satisfaction•Respond efficiently and accurately to customer complaints•Organize and supervise shifts•Appraise staff performance and provide feedback to improve productivity•Ensure compliance with sanitation and safety regulations•Manage restaurant’s good image and suggest ways to improve it•Control operational costs and identify measures to cut waste•Create detailed reports on weekly, monthly and annual revenues and expenses•Promote the brand in the local community through word-of-mouth and restaurant events•Train new and current employees on proper customer service practices•Implement policies and protocols that will maintain future restaurant operation•Interviewing and Hiring Front of the house candidates

Early Childhood Education And Teaching

Education record