Serene Ong Email & Phone Number

HQ - Social Service Office Coordination Branch (SSOCB)• Operationalised 5 nation-wide COVID-19 support schemes (e.g. Temporary Relief Fund, COVID-19 Support Grant) within 2 years, with clearly designed workflows, processes, and system infrastructures, which benefitted over 480,000 individuals. • Distilled operational policies into structured guidelines to facilitate administration of social assistance at the 24 Social Service Offices (SSOs) island-wide.• Digitalised services by adopting technologies and implementing system enhancements based on agile framework which improved frontend and backend service journeys.• Developed training resources and conducted regular workshops with about 200 attendees to facilitate change management.• Coordinated and tightened inter-ministry and private sector collaborations to align Whole-of-Government initiatives in improving service delivery for vulnerable households.

Social Service Office (SSO)• Ensured timely provision of ComCare assistances (e.g. Short-to-Medium-Term Assistance) through comprehensive assessment of clients’ financial and social needs.• Improved social outcomes of clients through case management and strengthened coordination of services across community partners (e.g. Family Service Centres).

Silver Generation Office (SGO)• Strategised and spearheaded outreach to the Jalan Besar GRC senior population to communicate elderly-centric policies.• Recruited, trained and managed a pool of more than 30 volunteers, i.e. Silver Generation Ambassadors (SGAs), to engage seniors and assess seniors' needs.• Engaged community partners (e.g. Grassroots, Senior Activity Centres) to diversify outreach modalities and coordinate timely link-ups of services for seniors.

Child Protective Service (CPS)• Deployed to CPS after graduating from the MSF Rehabilitation and Protection Group (RPG) Chrysalis Programme.• Managed crisis and reports of child abuse, established safety plans with families and their safety network, and facilitated emergency placements for children.• Conducted forensic interviews and social investigations to assess families' strengths and needs and formulated comprehensive case plans.• Facilitated large group conferences with families and multidisciplinary professionals for timely review of the family's progress.• Prepared social reports, court reports, and affidavits on the assessments and recommendations for presentation at the Ministry’s case review platforms and at the Youth Court.

ComCare and Social Support Division, Vulnerable Families Support Branch (Elderly Policy)• Identified gaps between policy intent of services (e.g. Senior Cluster Network, Sheltered Homes, Welfare Homes, Senior Group Homes, Senior Activity Centres) and execution of service models through groundwork observations and data analysis.

Psychological and Correctional Rehabilitation Division (Mental Resilience Unit)• Conducted literature review and developed a mental resilience resource package to enhance co-facilitator communication and boost therapeutic effect.• Contributed to group therapy and individual counseling sessions with inmates.

Bachelor Of Social Sciences With Honours (Distinction), Dean'S List, Psychology

Activities and Societies: • Inter-Varsity Table Tennis Team (Captain): Led team to clinch the Institute-Varsity-Polytechnic (IVP).

5 Distinctions In Singapore-Cambridge Gce A-Level

Activities and Societies: • Table Tennis Team (Captain): Led team to secure Nationals Top 4 position for all years consecutively from 2010.

7 Distinctions In Singapore-Cambridge Gce O-Level

Activities and Societies: • Student Council (President): Chaired organising committees and directed major school events through steering.