Serene Ong Email & Phone Number

• HQ - Social Service Office Coordination Branch (SSOCB)
• Operationalised 5 nation-wide COVID-19 support schemes (e.g. Temporary Relief Fund, COVID-19 Support Grant) within 2 years, with clearly designed workflows, processes, and system infrastructures, which benefitted over.
• Distilled operational policies into structured guidelines to facilitate administration of social assistance at the 24 Social Service Offices (SSOs) island-wide.
• Digitalised services by adopting technologies and implementing system enhancements based on agile framework which improved frontend and backend service journeys.
• Developed training resources and conducted regular workshops with about 200 attendees to facilitate change management.
• Coordinated and tightened inter-ministry and private sector collaborations to align Whole-of-Government initiatives in improving service delivery for vulnerable households.

• Social Service Office (SSO)
• Ensured timely provision of ComCare assistances (e.g. Short-to-Medium-Term Assistance) through comprehensive assessment of clients’ financial and social needs.
• Improved social outcomes of clients through case management and strengthened coordination of services across community partners (e.g. Family Service Centres).

• Silver Generation Office (SGO)
• Strategised and spearheaded outreach to the Jalan Besar GRC senior population to communicate elderly-centric policies.
• Recruited, trained and managed a pool of more than 30 volunteers, i.e. Silver Generation Ambassadors (SGAs), to engage seniors and assess seniors' needs.
• Engaged community partners (e.g. Grassroots, Senior Activity Centres) to diversify outreach modalities and coordinate timely link-ups of services for seniors.

• Child Protective Service (CPS)
• Deployed to CPS after graduating from the MSF Rehabilitation and Protection Group (RPG) Chrysalis Programme.
• Managed crisis and reports of child abuse, established safety plans with families and their safety network, and facilitated emergency placements for children.
• Conducted forensic interviews and social investigations to assess families' strengths and needs and formulated comprehensive case plans.
• Facilitated large group conferences with families and multidisciplinary professionals for timely review of the family's progress.
• Prepared social reports, court reports, and affidavits on the assessments and recommendations for presentation at the Ministry’s case review platforms and at the Youth Court.

• ComCare and Social Support Division, Vulnerable Families Support Branch (Elderly Policy)
• Identified gaps between policy intent of services (e.g. Senior Cluster Network, Sheltered Homes, Welfare Homes, Senior Group Homes, Senior Activity Centres) and execution of service models through groundwork.

• Psychological and Correctional Rehabilitation Division (Mental Resilience Unit)
• Conducted literature review and developed a mental resilience resource package to enhance co-facilitator communication and boost therapeutic effect.
• Contributed to group therapy and individual counseling sessions with inmates.

Bachelor Of Social Sciences With Honours (Distinction), Dean'S List, Psychology

Activities and Societies: • Inter-Varsity Table Tennis Team (Captain): Led team to clinch the Institute-Varsity-Polytechnic (IVP).

5 Distinctions In Singapore-Cambridge Gce A-Level

Activities and Societies: • Table Tennis Team (Captain): Led team to secure Nationals Top 4 position for all years consecutively from 2010.

7 Distinctions In Singapore-Cambridge Gce O-Level

Activities and Societies: • Student Council (President): Chaired organising committees and directed major school events through steering a.