Serene Chen Email and Phone Number
Serene Chen work email
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Serene Chen personal email
Seasoned purpose-driven leader with international experience spanning start-ups, multi-nationals, and non-profits. I have a track record of scaling companies (from 20 to 120+; from 800 to 1100) and operating effective at scale across 15k+ employees. I firmly believe that every organization's greatest potential lies in its people and my approach is centered in systems thinking. I have deep expertise spanning business management, all aspects of people operations, organizational change and culture.NOTE: I appreciate but rarely accept connection invites from folks I haven't met (virtually or in-person). If you're interested in hearing about Carbon Direct and our open roles, please 'follow' me. If we have met, please say where in your invitation. Thank you!
Carbon Direct
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Vp Of People & CultureCarbon Direct Feb 2022 - PresentNew York City, UsCarbon Direct Inc is a purpose-driven carbon management firm dedicated to helping organizations around the world reach their climate goals. My team is accountable for the full employee lifecycle and building an inclusive, high performance culture. I joined when we had <20 employees and we're now at 120+ and counting across 6 countries. Come join us to help drive meaningful climate action!
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Head Of People & CultureCarbon Direct Capital Feb 2022 - PresentNew York City, Ny, Us -
Senior Director - People & CultureForterra Jun 2021 - Feb 2022Seattle, Washington, UsResponsible for the end-to-end employee experience and building the people & culture capability from the ground-up, from onboarding to employee engagement, performance management, and internal communications. -
Head Of Employee EngagementConvoy Inc Oct 2019 - Jun 2021Seattle, Wa, Us2021 focuses included building employee recognition and social impact programs, helping design the return-to-office experience, and continuing to ensure that belonging is core to the Convoy community. In my first year at Convoy, I built the internal communications and engagement function responsible for our weekly company all-hands meeting, all company-wide communications and events, and executive communications. I led Convoy's internal response to COVID-19 from initial crisis management to supporting employees' needs in remote work.I was also the proud founder and co-chair of Convoy's first employee resource group for Asian employees. -
Actively Job HuntingSeeking Next Opportunity Jul 2019 - Oct 2019I spent 3 months actively job hunting after voluntarily leaving Barclays at the end of my sabbatical (see article below) and relocated to Seattle.
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Purpose-Driven Career BreakBarclays Jun 2018 - Jun 2019London, GbI had two main focuses during my career break: 1) spending quality with family and friends after 8 years abroad and 2) exploring Patagonia on my own terms, driving nearly 20,000 kilometers across Chile and Argentina in a 4x4 truck camper. I also volunteered with a local Chilean environmental organization with Spanish-English translation in their efforts to stop extractive mining in Patagonia. -
Senior Business Manager / Chief Of StaffBarclays May 2017 - Jun 2018London, GbIn this role, I helped to build the business management team and operating model of the newly formed Barclays UK Omnichannel & Customer Experience (OC&CE) business, which included nearly 20,000 colleagues supporting 24 million mass market customers across the UK.Responsibilities included:• Developing and maintaining excellent relationships across OC&CE and Barclays UK to ensure achievement of business goals• Contributing to the creation and execution of the strategic direction of OC&CE; and the articulation of the strategy to senior internal and external stakeholders including the Board and UK financial regulators• Running the operating rhythm of the business management office including monthly business reviews, executive leadership meetings, and quarterly senior leadership developmental offsites• Member of UK Early Careers Steering Committee, shaped the graduate proposition and experience; interviewed and selected 2019 graduate and intern cohorts
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Business Manager - Community BankingBarclays Aug 2015 - May 2017London, GbI worked in the Chief of Staff office of Community Banking, which encompassed the UK branch network, onshore and offshore telephony and omnichannel platforms.Key activities included:• Secretariat duties for Community Banking Council, a cross-functional senior decision-making group responsible for 19.8 million retail customers in the UK including strategic quarterly meetings, change governance and risk management• Responsible for the weekly business update to Barclays UK CEO and senior executives with key business highlights and progress• Support in the shaping and delivery of the business strategy and high profile business projects and presentations to senior internal audiences
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Complaints Team Leader - London & MidlandsBarclays Oct 2014 - Aug 2015London, Gb• Planned and delivered end-to-end national resourcing and assessment of 52 complaints coordinators, the first role of its type at Barclays, in only three months• Launched remote team of 12 coordinators across London region of 250 branches, improving customer complaint handling across all key metrics• Led regional team including team strategy, individual performance management, career and personal development
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Future Leaders Development Program - Human ResourcesBarclays Sep 2012 - Oct 2014London, GbTwo-year accelerated development program which included four rotations across the Barclays Group, including Barclaycard, UK Retail & Business Banking and Global Functions. Rotation 4: Global Leadership Academy Program Manager- Project-based role aligned to global Executive Talent and Development (ETD). Key achievements included ownership of supplier relationship with Cass Business School Consortium, delivery of phased master classes across four global locations, unifying and drafting communications to entire managing director population and strategic contribution to overall ETD offering.Rotation 3: Branch Network London Region Support Manager- Generalist role supporting national branch network aligned to London Region. Key achievements include design and delivery of leadership development program for branch managers, coordination of voluntary redundancy process during large-scale organizational restructure and pilot assessment of assisted service technology model. Recognized for contribution aligned with 'Service' value for Q4 2013.Rotation 2: Global Risk HR Advisor- HR Generalist role supporting Risk through global functionalization transformation. Key achievements include project managing the first centralized global Managing Director promotions process across Risk and Legal with 25 candidates in 5 geographies.Rotation 1: Barclaycard Consumer Europe HR Advisor- HR Generalist role supporting consumer cards business. Key achievements include first ever vice president talent review and integration of Southern Europe cards population.
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Men'S Tennis Sports Information DirectorNorthwestern University Sep 2008 - Jun 2010Evanston, Il, UsOnly undergraduate student in department history with full responsibility of all print and digital communications of a varsity athletics team -
Athletic Communications VolunteerBig Ten Conference Mar 2007 - Aug 2009Us- Interviewed and transcribed quotes from head coaches and top student‐athletes at annual Big Ten Basketball and Football Media days attended by over 200 members of media- Assisted in logistics of coach and athlete press conferences at the 2007 NCAA Men’s Basketball Tournament -
Media Relations InternUnited States Olympic Committee Jul 2008 - Aug 2008Colorado Springs, Colorado, Us- Provided daily translation assistance for USOC staff members with members of the Beijing Organizing Committee and Chinese journalists
Serene Chen Skills
Serene Chen Education Details
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The London School Of Economics And Political Science (Lse)Management -
Uw Foster School Of BusinessWomen On Boards - Executive Education Program
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Northwestern UniversityBusiness Institutions
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National University Of SingaporeExchange Term
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Parsons School Of Design - The New SchoolSummer Studies In Constructed Environments
Frequently Asked Questions about Serene Chen
What company does Serene Chen work for?
Serene Chen works for Carbon Direct
What is Serene Chen's role at the current company?
Serene Chen's current role is VP, People & Culture @ Carbon Direct (we're hiring!) | Board Director @ The Mountaineers.
What is Serene Chen's email address?
Serene Chen's email address is se****@****ern.edu
What schools did Serene Chen attend?
Serene Chen attended The London School Of Economics And Political Science (Lse), Uw Foster School Of Business, Northwestern University, National University Of Singapore, Parsons School Of Design - The New School.
What skills is Serene Chen known for?
Serene Chen has skills like Strategy, Public Relations, Human Resources, Media Relations, Spanish, Microsoft Office, Stakeholder Management, Organizational Change, Talent Management, Event Planning, Adobe Indesign, Organizational Learning.
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