Panos Sereslis Email & Phone Number

Athènes, Attique, Grèce

As the Senior Manager of the Quality team, I have the responsibility of overseeing the Monetary Loss Prevention and Quality Improvement teams. The aim is to direct these teams towards achieving a comprehensive benefit for the organization, with a specific focus on improving the quality of end-to-end FL & SL and reducing monetary loss through various.

Athènes, Attique, Grèce

In this role I manage a team of B2B sales experts who specialize in developing new & existing accounts across multiple industries. I have increased teams' KPIs and productivity while cultivating a strong desire for both individuals and teams to succeed.Other key elements of my role entail:- Accountable for managing the sales pipeline, ensuring the accuracy.

Athènes, Attique, Grèce

I managed and produced Quality Process and Policy, Customer Engagement Models for Phone and Chat service, as well as overseeing evaluation forms and quality guidelines for all lines of business in Greece and Europe.I successfully created a Quality department with processes, guidelines, analysis tools, and methods.Other elements of my role included.

Athènes, Attique, Grèce

I started working for Apple in Tech Support until 2016 when moved into QA for the French, UK and UAE Sales departments. I collaborated with agents, supervisors and managers to monitor and improve interactions with customers.I also mentored and coached a team of 25 Quality Analysts; and conducted data analysis on metrics to define issues, improve.