Shanna Reynolds Email & Phone Number

Holland, Mi

Interview SMEs to obtain installation, operation, and maintenance information on various custom-built machinery. Research and combine information from schematics, original equipment manufacture documentation, HMIs, PLCs, and bill of materials to improve training, and user comprehension. Write installation, operation, and maintenance manuals that double as on-the-job visual training aids, to improve both internal and customer productivity.Research and develop ways to provide the most effective documentation possible.

Grand Haven, Mi

Developed content and narrative scripts for, instructor-led and web-based training courses; as well as online eMercials, all of which required storyboard development. Tested most web-based trainings for functionality, verified trainings matched the storyboards, and checked overall aesthetics before project delivery. Additionally tested Microsoft SharePoint sites for usability and content. Extensive editing experience. Proofread all outgoing projects for spelling, grammar, consistency, and punctuation. Connected with clients on a weekly basis to provide project status updates, budget reports, and to address any open or standing issues. Maintained strong client relationships, which contributed to repeat business. Worked with production team to kick-off projects and allocate project hours to meet deadlines. Wrote proposals to obtain new projects and addendums for out-of-scope projects. Addressed out-of-scope issues effectively, with clients, to avoid compromising budgets.

St. Joseph, Mi

Wrote promotional material for premium brand appliances.Wrote copy for counter-top appliance packaging. Wrote premium brand appliance training guides to educate sales force.Copy edited previously written material and proofed final materials for grammar, content, voice, and consistency.Created training and process improvement material for new and current employees.

Holland, Mi

Shot and edited photographs of machinery for promotional material, operation manuals, and job aids.Developed sales collateral for sales team such as catalogs, brochures, presentations, and magazine advertisements.Edited and compiled videos to produce promotional clips for potential clients and trade shows.Worked on company branding including alternative designs for the company logo.Researched current market, new trends, new software, advertising techniques, and target audience to expand business.

Kalamazoo, Mi

Developed document translation timelines, scheduled project translations, and translators. Verified and edited translators work by comparing English manuals to translated manuals. Researched and developed content for technical documents and job aids that were used primarily with ESL workforce. Desktop published technical manuals into visual aids to improve on-the-job training in healthcare and automotive industries. Edited all outgoing documentation for accuracy, grammar, compliance, clarity, and consistency. Proficient at writing proposals and quotes to obtain new business.

Delton, Mi

Developed tankless water heater listing reports to achieve ETL certification.Expanded installation, operation, and maintenance manuals to improve user comprehension, which lead to reduced heater damage, and reduced customer service calls.

Holland, Mi

Researched material for technical manuals in compliance with manufacturing environments to improve productivity.Developed installation, operation, and maintenance manuals for custom-built machinery, cells, and assembly lines.Edited internal and external documentation for accuracy and clarity, making sure it was compliant with company standards.Served as interim-documentation department lead, and trained and mentored new technical writers.

Bachelor Of Science, Technical And Professional Communications

Scientific And Technical Communication