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Sergio Castillo is listed as SVP, Consumer Strategic Execution at Regions Bank at Regions Bank, based in Greater Birmingham, Alabama Area, United States. AeroLeads shows a matched LinkedIn profile for Sergio Castillo.
Sergio Castillo previously worked as SVP, Consumer Strategic Execution at Regions Bank and VP, Consumer Transformation Leader at Regions Bank. Sergio Castillo holds Bachelor Of Science (B.S.), Advertising/Public Relations from Pensacola Christian College.
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Sergio Castillo is a SVP, Consumer Strategic Execution at Regions Bank at Regions Bank.
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Birmingham, Alabama, US
Responsible for execution of key initiatives which directly support the strategic plan for the Consumer BankManage a team of project managers and analysts who each own programs and functions that directly tie to strategic objectives committed to at the highest levels of the company internally as well as regulators and shareholders externallyPartner with.
Birmingham, Alabama, US
Drive Consumer Banking priorities across various transformation initiativesIdentify opportunities within transformation efforts to drive incremental valueCreate disciplined approach to tie together strategic business objective with technology priorities and create shared value Customer journey mapping to identify current and future state of business.
Birmingham, Alabama, US
Drive efficiencies within the Contact Center through analytics by deploying solutions and strategies that transform the customer interaction model from primarily voice to lower-cost self-service options, while concurrently improving sales performance and reducing fraudManage an organization of various teams consisting of business systems, business.
Birmingham, Alabama, US
Ownership of agent desktop for internal associates as well IVR platform with high containment rate Product Manager for Contact Center’s agile release train to refine, prioritize, and drive development of features and epics which support the organization’s goals.Facilitate collaboration between business, risk, and technology teams throughout feature.
Birmingham, Alabama, US
Initiate, plan, and execute business, infrastructure, automation/AI, and regulatory projects within the Contact Center and Collections groups as commissioned by project sponser and oriented by key stakeholders. Managing and mitigating all risks or issues throughout the project, and ensuring all team members' contributions are delivered to complete the.
Birmingham, Alabama, US
Managed a problem resolution team, with direct reports across three sites, handing complex and in-depth customer cases. Liaison with various back office groups for high-impact customer problems to identify issues, trends, and collaborate on solutions.
Birmingham, Alabama, US
Managed a team with exceptional sales and customer service goals, specializing in online banking support. Consistently performed in the top quartile among peer teams while developing individual bankers and creating an engaging team environment.
Birmingham, Alabama, US
Assisting both English and Spanish speaking customers with general banking needs as well as troublingshooting online banking issues, while promoting products and services through needs-based selling.
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Sergio Castillo works for Regions Bank.
Sergio Castillo is listed as SVP, Consumer Strategic Execution at Regions Bank at Regions Bank.
Sergio Castillo is based in Greater Birmingham, Alabama Area, United States while working with Regions Bank.
Sergio Castillo has worked for Regions Bank.
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Sergio Castillo holds Bachelor Of Science (B.S.), Advertising/Public Relations from Pensacola Christian College.
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