Serge Ban Email & Phone Number

Toronto, Ontario, Canada

• Managed projects including Easy Projects, Birdview PSA, ETT, Logic Protect, and Easy Vending, ensuring alignment with quality standards
• Developed and managed processes to ensure products met quality, function, and reliability standards, and communicated these standards to QA and product development teams
• Coordinated and improved product testing processes, increasing customer satisfaction from 50% to 100%
• Executed tests for web-based and mobile project and resource management tools, APIs, time-tracking tools, license management desktop tools, and vending machine management tools using Postman and Android emulators
• Supervised QA department activities and staff, establishing high-quality standards and efficient workflow
• Reviewed client, customer, and user feedback to identify areas for improvement, leading to enhanced product quality and customer satisfaction

Toronto, Ontario, Canada

• Supervised Customer Support department projects including Easy Projects, Birdview, ETT, Logic Protect, and Easy Vending. Implemented strategies, procedures, and standards, monitored performance indicators, and.
• Implemented strategies resulting in a 30% reduction in average response time
• Improved customer satisfaction ratings to 100% by implementing customer feedback loops and enhancing support team training
• Spearheaded a knowledge base revamp project, resulting in a 40% decrease in support ticket escalation

• Managed projects including IMS, IDSearch, IDCheck, and Secret Disk Enterprise, ensuring timely delivery and quality
• Performed functional, regression, integration, and usability testing of complex.NET biometric identification projects and their APIs using Target Process and Chrome Dev Tools, ensuring data protection and centralized.
• Created and maintained Windows test environments using VMware and Hyper-V, improving testing efficiency and reliability

• Led QA projects including Time ledger, +Arena, and KEFSend, ensuring high-quality deliverables
• Created Windows and Linux test environments and performed functional testing of financial and time-tracking tools, maintaining system reliability and performance
• Analyzed requirements and created detailed test cases and checklists, reporting test results to improve product quality and meet project deadlines