Maintain ongoing relationship with various insurance companies and promoted our services to potential clients. Provided content replacement quotes based on like, kind, and quality for policyholders.Assisted insureds on determining proper product replacement and applying deductible

Provided work directions, leading and training operations for employeesOversaw the process of customer returns, exchanges, service requests and defective productsOversaw store compliant with Standard Operating Procedures (SOP's)Direct supervision for 25-30 employees, including assisting in hiring, terminations, and orientation of employees. Prepare schedules and discipline and/or performance reviews along with recommendations on salary adjustmentsSupported and assisted in achieving loss prevention objectivesMaintained accurate inventory records and reconciliation.Directed and managed all operational aspects; including Sales & Front-end operationsAnalyzed Proof and Loss to identify negative trends and opportunities on all revenues

Ensured merchandise is displayed according to plannogramsMonitored and oversaw employee performance, provided input to schedulingTrained and coached department employees, assessed skills and knowledge of each team member, completed customer service evaluationsPrepared and conducted team meetings \ training sessionsProvided sales associate with ongoing coaching & training opportunitiesMonitored sales performance to budget on revenue

Provided expert product knowledge to customers based on their needsApplied product knowledge to offer best solutionMaintained market product knowledge in the changing market and be aware of competitor promotions