Serge Liardon Email and Phone Number

Who am I?I have worked in the aviation, IT and logistic sectors both in my capacity as CEO and in general management roles, developing a highly customer-focused approach. I am also a qualified professional pilot instructor. I have a Bachelor’s degree in Electronics and a Master’s in Business Administration. I am fluent in French, English and German.What I do for the company I work for:I have an excellent track record of maximizing and increasing turnover and profitability. I achieve this objective through attentive listening to the customer and by creating an innovative marketing mix corresponding to carefully identified individual needs. My experience of managing companies in their start-up phase or during crises has resulted in a high awareness of the importance of cost control and cost optimization.My particular expertise lies in communication, negotiation and conflict resolution. For the last 10 years I have been teaching these subjects in my roles as instructor or consultant, both as a speaker in formal presentations and through teaching and coaching.These skills have enabled me to motivate my teams, solve challenging issues with customers at all levels, and bring together stakeholders who may have widely differing opinions in order to find a common ground and successfully reach agreement.Quality and customer satisfaction are at the center of my action to guarantee mid- and long term profitability for the company. My primary concerns when starting a new challenge are to verify that all processes are properly identified and defined, that a communication plan has been drawn up and that success in conforming to the main KPIs can be satisfactorily measured.I am highly committed to everything I do and am a dedicated and loyal team player.