Serge Pfleiderer work email
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Serge Pfleiderer personal email
Serge Pfleiderer is a PM @Proximus NXT IT at Proximus NXT. He possess expertise in avaya, wan, microsoft exchange, itil, unified communications and 8 more skills. He is proficient in Duits, Frans and Engels. Colleagues describe him as "A few (ok, a bit more than a few), years ago I worked with Serge in the same team. During this time I got know Serge as an upstandig colleague that was always keen learn to learn, had a very oranised approach and was not afraid of a challenge. He was fun to work with, and I'd recommend him without a second of doubt." and "Serge is a professional in IP telephony, specilialized and experienced in Avaya telephony."
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Pm @Proximus Nxt It Anpr ProjectsProximus Nxt Feb 2023 - PresentBrussel, Brussels Hoofdstedelijk Gewest, België -
OwnerPfleiderer-Ict-Works Oct 2012 - Present3128, Tremelo, Flemish Region, BelgiumConsultancy services for large companies providing project management for technical projects ao. Avaya, Unified Communcation and Collaboration (technical support tier3). Helping companies to communicate Internal and external by analysing needs versus solutions, helping to make the right choises in technology and methodology.
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OwnerPfleiderer-Glass-Works Bvba Aug 2010 - PresentKessel (Nijlen)Company in import, export and distribution of high quality drinking glasses (stemware) - crystal, non-crystal, Policrystal, wine accessories... We are working together with some personally hand-picked companies from Germany, Austria.--> Schott Zwiesel, Zwiesel 1872, Riedel, Jenaer, l'Atelier du vin, Durobor... -
EigenaarSena’S Wine And Bites S.L Jan 2022 - Dec 2022Santa Cruz De Tenerife, Canarische Eilanden, Spanje
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Sr. Certified Avaya Telephony Consultant/EngineerIng Nov 2012 - Jan 2022EtterbeekGeneral technical Avaya support – ISDN, SIP (VoIP). Different projects for integration and/or fade out. ACD projects whereby the request and needs of different departments etc need to be converted/translated to a solid call/contact center solution/setup (basic or complex IVR - Vectoring, routing, agent setup). Baseline support for end users on different levels. Problem solving and solution management for more technical system problems – analyse, trace, root cause detection and solution (UDP, TCP/IP, http(s), FTP(S), g711, H248, SIP, trunks, …). Management of system manager, session manager, CM, Utility services, WebLM, CMS, Nice Solutions, Florin, …) -
System Administrator (Avaya Iptel&Communications)Acerta Jul 2008 - Sep 2012- Opzet en beheer PBX Avaya systemen, hoofdcentrale en gateways voor 1300 gebruikers op 29 locaties in België intern geconnecteerd over LAN en WAN(Explore). - Inrichting van de flows en programmatie. - Opzet en uitwerking van call centers(contact centers) op basis van VDN en vectoring(scripting) met agents en skills ism business klanten voor verschillende bedrijfs-overkoepelende projecten. - Opleveren van technisch en pragmatische oplossingen voor functionele vragen vanuit de business rekening houdend met mogelijkheden, beperkingen, budgeten en (toekomst) technologie. - Road map uitzetten voor nieuwe architectuur waarbij rekening gehouden wordt met nieuwe technologie (SIP, AURA, …) en meer integratie unified communication en collaboration (Video, presence, OCS(Lync), IM enz). - Trouble shooting bij complexe problemen – blackout kantoor, storingen of alarmen van de centrale, gateway of andere Avaya componenten. - Implementatie van PhoneXOne en CMS+opzet en beheer. - Opvolging en begeleiden van verhuisprojecten op technisch niveau. -
Senior OperationsAcerta 2005 - Jun 2008Basis beheer NT servers, user beheer AD, Notes en Exchange. Rapportering IPTEL (dmv. PhoneXpro) - opzetten van systeem, onderhoud en update. Opleidingen eindgebruikers ivm IPTEL telefoongebruik. Dial plan besprekingen + programmatie simpele tot complexe opzetten voor IPTEL). Algemene systeem taken op netwerk en server niveau, printer beheer (HP + Canon), BlackBerry beheer en 2e lijns ondersteuning algemeen (applicaties, werking pc's, netwerk, printers, ...) -
NetwerkbeheerderAcerta 2003 - 2005NT user beheer, Notes administration, algemeen rechten beheer Notes DB, netwerk (filemanagement), printers (HP), 2e lijns ondersteuning applicaties, AutoIT scripting voor automatisatie en distributie van software. Opstart project IPTEL implementatie. -
System EngineerAcerta 1999 - 2002Installaties PC's, onderhoud PC park, opzetten unattended installs + deploy via AutoIT scripting, ondersteuning van eindgebruikers remote en on site. Installatie en onderhoud van alle soft- en hardware die aan het netwerk verbonden is. Plaatsen van pc's, roll-outs van hard- en software, installatie + onderhoud printers (HP), aanmaken documentatie enz.
Serge Pfleiderer Skills
Serge Pfleiderer Education Details
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AvayaAvaya : Aips, Asps, Acss, Acis
Frequently Asked Questions about Serge Pfleiderer
What company does Serge Pfleiderer work for?
Serge Pfleiderer works for Proximus Nxt
What is Serge Pfleiderer's role at the current company?
Serge Pfleiderer's current role is PM @Proximus NXT IT.
What is Serge Pfleiderer's email address?
Serge Pfleiderer's email address is se****@****erta.be
What schools did Serge Pfleiderer attend?
Serge Pfleiderer attended Avaya.
What are some of Serge Pfleiderer's interests?
Serge Pfleiderer has interest in Economic Empowerment, Civil Rights And Social Action, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Serge Pfleiderer known for?
Serge Pfleiderer has skills like Avaya, Wan, Microsoft Exchange, Itil, Unified Communications, Sip, Telephony, Hardware, Troubleshooting, Call Centers, Change Management, Nice Call Recording.
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