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Serge Shevtsov is listed as Tier 2 Customer Support Team Lead at Wrike, a company with 971 employees, based in Rostov, Rostov, Russian Federation. AeroLeads shows a matched LinkedIn profile for Serge Shevtsov.
Serge Shevtsov previously worked as Tier 2 Support Team Lead at Wrike at Wrike and Sr. Tier 2 Technical Support Engineer at Wrike. Serge Shevtsov holds Specialist, International Relations from Donetsk National University.
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Customer service expert, advanced technical support engineer and cross-functional project manager with a proven track record of successfully completed projects and leading individuals to achieve a common goal as one.
Listed skills include English Language Skills, Customer Support, Customer Satisfaction, Customer Experience, and 25 others.
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A career timeline built from the work history available for this profile.
Key qualifications & responsibilities:- effectively managed a team of 5 senior members delivering advanced level of customer support (2nd line)- supervised exceptional performance and quality of service delivered by support agents- fostered friendly, kind and collaborative team atmosphere on 1-1 and team meetings- hired, trained, mentored and coached.
Working on projects and with customers 50/50.Projects work:- led the departmental educational project: developed a new educational model that allowed to scale within a growing company and served as a framework for future model updates.- leading the cross-departmental project aimed to improve the operations Tier 2 Support, Enterprise Support and.
Operational Work:- answering customers' queries via email (ticketing system)- handling Live Chats with customers- inbound calls from and outbound calls to customers - internal cooperation, following company standards- passing customers' feedback to the relevant department- handling unsatisfied and difficult customersProjects Work:- participation in company.
Donetsk/Kiev, Ukraine
- Communication with customers via email- via phone- via Live chat- Helping customers evaluate with the product- Solving and managing conflicts- Running weekly reports on team's productivity- Cooperation with IT and Marketing team to promote the productWas promoted to the manager of customer support department (managing 3 teammates)
Ukraine, Donetsk
- Serving guests according to Ramada worldwide standards - Selling menu positions- Arranging banquets - Communicating with guests, chef, administrative staff- Solving and managing conflicts- Communicating with foreign guests (in English)
Ukraine, Donetsk
Distributing and pasting-up leaflets, public opinion polls
USA, California
Social volunteer organization
Other employees you can reach at wrike.com. View company contacts for 971 employees →
Katerina Riabova
Colleague at Wrike
Prague, Prague, Czechia, Czech Republic
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AM
Alessandro Muscarelli
Colleague at Wrike
Dublin, County Dublin, Ireland, Ireland
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AF
Axel Fitte-Duval
Colleague at Wrike
Prague, Czechia, Czech Republic
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JR
Joshua Ramirez
Colleague at Wrike
San Diego Metropolitan Area, United States
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KK
Kristina Kovach
Colleague at Wrike
Nicosia, Nicosia, Cyprus, Cyprus
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AB
Alevtina Beshentseva
Colleague at Wrike
St Petersburg, St Petersburg City, Russia, Russian Federation
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AK
Angelica Khaustova
Colleague at Wrike
Prague, Czechia, Czech Republic
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HK
Hyesoo Kim
Colleague at Wrike
Melbourne, Victoria, Australia, Australia
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OG
Orville Grate
Colleague at Wrike
London, England, United Kingdom, United Kingdom
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IK
Igor Kernitsky
Colleague at Wrike
Nicosia, Cyprus, Cyprus
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Quick answers generated from the profile data available on this page.
Serge Shevtsov works for Wrike.
Serge Shevtsov is listed as Tier 2 Customer Support Team Lead at Wrike.
Serge Shevtsov is based in Rostov, Rostov, Russian Federation while working with Wrike.
Serge Shevtsov has worked for Wrike, Writtent.Com, Ramada Donetsk Hotel, Advertising Agency, and Bread For Life.
Serge Shevtsov's colleagues at Wrike include Katerina Riabova, Alessandro Muscarelli, Axel Fitte-Duval, Joshua Ramirez, and Kristina Kovach.
You can use AeroLeads to view verified contact signals for Serge Shevtsov at Wrike, including work email, phone, and LinkedIn data when available.
Serge Shevtsov holds Specialist, International Relations from Donetsk National University.
Serge Shevtsov is listed with skills including English Language Skills, Customer Support, Customer Satisfaction, Customer Experience, Technical Support, Customer Relations, Research, and International Relations.
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