Serge Stecenko Email & Phone Number

Riga, Lv

Riga, Latvia

Responsibilities:• Install and configure server applications, including NGINX, enhancing reliability and security.• Provide consultations on SQL schema and trigger implementation.• Troubleshoot front-end applications, offering improvement tips and implementing visual changes.• Created personal projects like an authentication service and a Telegram bot using Nest.js.• Developed project setup with manual Webpack configuration, custom plugins, theme changes, multilingual support, unit tests, Storybook, and a UI library.• Built an Angular-based 2048 game using hexagons instead of squares.

Riga, Latvia

Responsibilities:• Successfully delivered multiple client use cases using best practices.• Worked on client demo repositories, improving the business client experience during product implementation stages.• Improved internal data parsing project's test coverage, by building utils using Python and S3• Created Commercetools integration using React, Node and S3• Initiated overhaul for some of the front-end templates, reduced bugs, and migrated the code to the latest standards• During high load periods helped the team with client use case testing.

Riga, Latvia

Responsibilities:• Coordination of technical integration works and client consultation on all stages for Evolution group Live Dealer and Slot games.• Client consultation on various Evolution group API integration, providing best practices and assisting in front-end and back-end testing• Internal teammate consultation on Evolution group APIs and best ways to present the solutions to the clients• Preparation of internal manuals and workshops• Script creation to improve the execution of daily repetitive tasks• Support and integration consulting on Evolution group legacy APIs

Responsibilities:• Lead the planning and implementation of integration projects• Coordinate the company's products integration-related activities with all involved internal departments, partners and customers• Client consultancy in technical aspects of the company's products and integration• Constantly monitor and report on the progress of the project to all stakeholders• Participate in testing and implementation of project results in a manner, which is in accordance with procedures• Implement and manage project changes and interventions to achieve project outputs• Provide technical assistance for other departments, such as Sales Department, Support Department• If necessary, prepare the documentation of products, procedures and programs.

Latvia

Responsibilities:• Provide support, troubleshooting and process monitoring for all IT systems critical to services management and operations. • Ensure high availability of core production environments and services is maintained by performing timely troubleshooting and maintenance procedures.• Define disaster, critical and major incidents, conduct an impact assessment and initial recovery actions• Analyze and provide proper impact assessment in case a service disruption and/or process failure is registered and acknowledged.• Troubleshooting client-side integration issues.• Maintain proper live service issue log and report, ensure internal policy compliance within the scope of the agreed work and issue escalation flow.• Handle equipment, hardware or application related incidents which are raised outside of business hours.• Maintain incident log on issues related and/or affected the production environments, surrounding and auxiliary systems, networking equipment.• Assist with user support issues (access permissions, authorization credentials, hardware issues, software issues).• Provide support for Service Desk and Tier 1 operations (status updates, general guidance).• Conduct service monitoring of all core production, redundancy and distribution servers.• Maintain and handle issues with the facility and environmental origin (building ventilation systems, temperature control and air circulation adjustments during business and non-business hours).

Latvia

Responsibilities:• Analysis of game and casino logs;• Diagnosis of the root cause;• Seeking for known solutions;• Confirmation of performed investigation validity;• Provide instructions to Service Desk on newly occurred problems;• Interface with tier 3 support (infrastructure, database, and development) if a solution to the problem cannot be determined;• Incident and Problem management, issue categorization and prioritization in line with ITIL frameworks;• Providing reports of the transactions affected by one or the other problem upon request and within capabilities;• Initial processing of change requests to API, logging, or Back-end tools coming from Tier1 (Service Desk and Service Management) or the licensees.

Latvia

Responsibilities:• Ensuring that all tables are operational without any interruptions and/or loss of quality;• Effective handling of all live incidents on the gaming floors related to hardware, software, connection;• Game irregularities fixing on the gaming floor: Game presenters’ mistakes, software issues;• Informing licensees about ongoing major and critical issues on either Evolution Gaming or their side;• Escalating hardware or software issues that cannot be resolved within own capabilities to Service Support Tier 2• Preparing studio for planned or unplanned downtime when necessary;• Preparing complete Shift Report for the business and submitting shift results to Evolution Gaming Management

Riga, Latvia