Serge Guts Email & Phone Number

Dubai, Ae

Dubai, Ae

Dubai, United Arab Emirates

● Opened company in a new strategic region, leading to a 100% increase in market share and total sales volume● Organized the sales team's operations - recruited, trained, and adapted them, resulting in an 100% increase in sales● Developed and successfully implemented a customer acquisition program, resulting in a 80% increase in the client base within 3 month● Established and successfully negotiated partnerships with major players, leading to market expansion and a 50% increase in… Show more ● Opened company in a new strategic region, leading to a 100% increase in market share and total sales volume● Organized the sales team's operations - recruited, trained, and adapted them, resulting in an 100% increase in sales● Developed and successfully implemented a customer acquisition program, resulting in a 80% increase in the client base within 3 month● Established and successfully negotiated partnerships with major players, leading to market expansion and a 50% increase in sales volume.● Developed and successfully introduced new products or services, resulting in expanded client base and a 35% increase in revenue.● Organized and conducted training for top management of HoReCa companies, resulting in attracting new clients, partners, and investors. Show less

Dubai, United Arab Emirates

● Coached 5 founders & top managers on work-life balance, resulting in 80% increase in their satisfaction levels.● 95% of clients reported coaching helped them find new meaning and purpose after achieving major career goals.● Coaching a top manager improved team communication, reducing turnover rate by 60%.● Managers reported 50% increase in accountability and 40% in empathy after a series of coaching sessions.● Designed a strategic workshop program to define company strategic… Show more ● Coached 5 founders & top managers on work-life balance, resulting in 80% increase in their satisfaction levels.● 95% of clients reported coaching helped them find new meaning and purpose after achieving major career goals.● Coaching a top manager improved team communication, reducing turnover rate by 60%.● Managers reported 50% increase in accountability and 40% in empathy after a series of coaching sessions.● Designed a strategic workshop program to define company strategic values, increasing revenue by 25%.● Coaching helped a director resolve a conflict with a partner and retain a key business contract.● 75% of clients implemented new business ideas after completing a coaching program on launching projects. Show less

Moscow, Moscow City, Russia

Key Responsibilities:- Scope of Responsibility: CIS region- Full Range of General HR Activities: performance evaluation, onboarding of new employees, creation of grading systems and salary structures, development of key employees, creation of bonus schemes, recruitment, etc.- Developed and Presented HR Strategy to the board of directors- Acted as a Partner to company executives in making key business decisions, providing HR support and… Show more Key Responsibilities:- Scope of Responsibility: CIS region- Full Range of General HR Activities: performance evaluation, onboarding of new employees, creation of grading systems and salary structures, development of key employees, creation of bonus schemes, recruitment, etc.- Developed and Presented HR Strategy to the board of directors- Acted as a Partner to company executives in making key business decisions, providing HR support and consultationAchievements:- Developed and Implemented a system for working with instructors: recruitment, 360 assessments, onboarding including 1-to-1 sessions, motivation, C&B (Compensation & Benefits), grading system, feedback collection, T&D (Training & Development), which reduced staff turnover by 25% and increased engagement by 23%- Optimized the Recruitment Process for C-level managers, resulting in a 30% reduction in hiring costs- Organized Events and Conferences on skill-based learning, microlearning, and engagement retention, leading to an 18% increase in productivity- Developed and Implemented a Dashboard for assessing the quality of the training center and repeat course purchases based on the Learner Health Score, improving satisfaction with training by 30%- Conducted Regular In-Depth Interviews with T&D HR professionals from VK, Raiffeisen, and Faberlic to gain insights on new training trends and business needs Show less

Moscow, Russia

Key Responsibilities:- Managed HR activities across the CIS region in collaboration with partners.- Mentored junior HR business partners.- Led talent development and acquisition initiatives aligned with business strategy.- Worked closely with top management on key projects.Achievements:- Built a team of 20 consultants and partners in 6 months, driving significant business growth.- Created a profit-sharing and motivation system, attracting top talent and… Show more Key Responsibilities:- Managed HR activities across the CIS region in collaboration with partners.- Mentored junior HR business partners.- Led talent development and acquisition initiatives aligned with business strategy.- Worked closely with top management on key projects.Achievements:- Built a team of 20 consultants and partners in 6 months, driving significant business growth.- Created a profit-sharing and motivation system, attracting top talent and ambitious consultants.- Developed a real-time KPI system, improving project tracking and performance evaluation.- Launched a training program that cut adaptation time from 2.5 months to 4 weeks, reduced costs by 30%, and enhanced service quality and consultant loyalty.- Promoted over 5 consultants to partners, establishing a clear career path within the company.- Implemented a client team engagement program, boosting productivity by 22% and job satisfaction.- Designed a custom training program for clients, increasing customer service satisfaction by 30% and enhancing team skills.- Audited client HR processes, reducing hiring time by 25% and cutting HR costs by 15%. Show less

Moscow, Russia

Key Responsibilities:- Area of responsibility: Russia. Direct report to the business owner, leading a team of 4 subordinates.- Maintaining all HR cycle processes (organizational structures, recruitment, salary adjustments, updating bonus schemes, employee engagement surveys, training planning, performance evaluation, etc.).- Managed distributed store teams (25+ people): recruited, onboarded, trained, evaluated, motivated, worked on engagement, created structure, and managed career… Show more Key Responsibilities:- Area of responsibility: Russia. Direct report to the business owner, leading a team of 4 subordinates.- Maintaining all HR cycle processes (organizational structures, recruitment, salary adjustments, updating bonus schemes, employee engagement surveys, training planning, performance evaluation, etc.).- Managed distributed store teams (25+ people): recruited, onboarded, trained, evaluated, motivated, worked on engagement, created structure, and managed career development.Achievements:- Updated and optimized the HR strategy, which reduced the time to fill store vacancies from 30 to 14 days and decreased employee turnover by 25% over the year.- Developed and launched a training program for consultants on product knowledge and customer service, which improved customer service quality by 35% (according to customer satisfaction survey results), and increased LTV and average order value by 20% (in the 6 months following the program's implementation).- Worked on building the HR brand for the group of companies.- Built a horizontally integrated C-level management team to lead the group.- Created and implemented a custom KPI system for the back office and store personnel, which improved productivity by 18% and significantly reduced the time spent by middle and top managers on monitoring performance indicators.- Developed a corporate rewards program for employees who meet and exceed plans and KPIs, increasing motivation and resulting in an 11% increase in annual revenue.- Implemented a unified cultural code for the back office and stores, which improved communication between teams. Show less

Perm, Russia

- Built a high-performance team of 50+ and empowered key staff to drive business growth and continuity.- Improved team productivity by 15% through updated HR policies and training, reducing costs and increasing profitability.- Developed a custom performance metrics system for all employee categories, which significantly improved quality control and increased overall productivity by 15%- Reduced operating HR costs by 25% through process optimization and automation without impacting… Show more - Built a high-performance team of 50+ and empowered key staff to drive business growth and continuity.- Improved team productivity by 15% through updated HR policies and training, reducing costs and increasing profitability.- Developed a custom performance metrics system for all employee categories, which significantly improved quality control and increased overall productivity by 15%- Reduced operating HR costs by 25% through process optimization and automation without impacting other KPIs.- Developed and implemented a bonus system for on-time and high-quality project completion, reducing project delays by 40% and increasing employee engagement.- Established retention programs for key employees using both financial and non-financial incentives, which led to a 30% reduction in turnover over the year, especially among skilled workers on construction sites.- Implemented regular safety and health training, reducing the number of incidents by 40% and significantly decreasing the fines the company paid for safety violations.- Organized corporate events and training focused on communication and team-building, which improved communication between office and field staff and increased employee satisfaction by 30%.- Reduced the hiring time for specialized roles from an average of 40 to 15 days by testing unconventional sourcing and selection strategies. Show less

Perm, Russia

- Hired Credit and Insurance Director from leading $700M+ auto holding as COO, enabling rapid growth in internal processes and systemization, ultimately driving major increases in key financial metrics- Grew annual revenue to over $500 million- Implemented a mentorship system where experienced team members guide new hires, reducing onboarding and adaptation time from 60 to 30 days.- Developed and implemented a 5-year HR strategy that supported business growth, increased employee… Show more - Hired Credit and Insurance Director from leading $700M+ auto holding as COO, enabling rapid growth in internal processes and systemization, ultimately driving major increases in key financial metrics- Grew annual revenue to over $500 million- Implemented a mentorship system where experienced team members guide new hires, reducing onboarding and adaptation time from 60 to 30 days.- Developed and implemented a 5-year HR strategy that supported business growth, increased employee engagement by 30%, and reduced turnover rates by 20%.- Reduced time-to-fill vacancies from 30 to 15 days, enabling faster team scaling and business growth.- Organized team-building programs that improved internal communication and increased job satisfaction by 20%, as reflected in survey results. Show less

Perm, Russia

- Built a high-performance team from scratch, facilitating rapid business growth and success through strategic hiring.- Implemented an incentives program to boost employee motivation, resulting in a 30% increase in productivity and a 50% decrease in turnover rate.- Organized customer communication training programs, leading to a 20% rise in customer satisfaction scores.- Developed and implemented a grading program for employees, boosting engagement by 15%.- Established… Show more - Built a high-performance team from scratch, facilitating rapid business growth and success through strategic hiring.- Implemented an incentives program to boost employee motivation, resulting in a 30% increase in productivity and a 50% decrease in turnover rate.- Organized customer communication training programs, leading to a 20% rise in customer satisfaction scores.- Developed and implemented a grading program for employees, boosting engagement by 15%.- Established partnership agreements with specialized colleges, reducing hiring costs by 45%. Show less

Perm, Russia

- Streamlined candidate selection process, reducing hiring time from 35 to 15 days.- Implemented HR CRM for efficient candidate management.- Enhanced onboarding program, boosting new employees' motivation by 30% in the first six months.

Specialist Of Business Administration - Sba, Business Administration And Management, General

Associate'S Degree, Finance And Law