Sergei Mikhailov Email and Phone Number
With over 10 years of experience in the fintech and investment industries, I have led the development and scaling of innovative and user-friendly mobile and web products for some of the largest and most advanced digital banks in Russia. As the Head of Product at Sberbank Investor, I attracted and developed a cross-functional team of 25 professionals, managed the platform solutions for all product teams, and ensured the integrity and user-friendliness of the mobile application. Previously, I worked as a Senior Product Manager at Tinkoff Bank, where I scaled the Tinkoff Investments Premium service, developed a mobile-first wealth management product, and maintained close relationships with the clients and the partners.My core competencies include UX design, strategic planning, backlog management, amplitude analytics, and figma software. I have a passion for cutting-edge technology and a mission to improve people's lives through fintech solutions. I am also proficient in Russian and English, and I am currently learning Spanish as a personal goal. In my spare time, I enjoy writing code and doing triathlons, which help me relax and energize. I am now looking for new opportunities to leverage my skills and experience in the fintech industry and to work with talented and ambitious teams.
Wargaming
View- Website:
- wargaming.com
- Employees:
- 3902
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Principal Product Manager — Retention And Monetization And LiveopsWargamingBarcelona, Ct, Es -
Senior Product ManagerWargaming Feb 2024 - PresentBelgrade, SerbiaMonetization and retention of the game World of Warships World of Warships is a popular naval action MMO game developed by Wargaming. It immerses players in large-scale sea battles set in the first half of the twentieth century.Responsibilities: • Monetization Strategy: Developing and implementing strategies to maximize revenue from the game while ensuring a balanced and enjoyable experience for players. • Retention Initiatives: Creating and executing plans to improve player retention by enhancing user engagement and loyalty. • Cross-functional Collaboration: Working closely with various teams, including marketing, engineering, and customer support, to align product goals and ensure successful feature rollouts. • Data Analysis: Monitoring key performance indicators (KPIs) related to monetization and retention to make data-driven decisions that enhance the game’s financial performance and player satisfaction.AchievementsOne of my significant achievements includes launching the New Year’s version of World of Warships, which is the largest patch of the year. This update not only introduced new features and content but also played a crucial role in engaging the player community during a festive period, contributing significantly to both player retention and monetization efforts. -
Head Of ProductSberbank Feb 2022 - Feb 2023Moscow, RussiaSberbank is the largest bank in Russia with over 180 years of history. It is also one of the most advanced digital banks in the world, with a developed ecosystem of products. Sberbank Investor, where I worked, is a part of this ecosystem and is a product that helps clients invest in the securities market.Responsibilities:• Attraction and development strategy of the Sberbank Investor mobile application• Lead a cross-functional 30-person team, recruiting, mentoring, working with motivation and performance review• Manage the development of platform solutions for all product teams, overseeing modularity, graphics, navigation, push notifications and other mobile platform functions• Ensure the integrity and user-friendliness of the platform’s design• Lead the ad tools team that develops all the processes around client onboarding (stories, banners,pushes, promotional screens, etc.)• Managing C-level stakeholders' relationshipsAchievement:• Increased the DAU / MAU of the application by 2.5 times, despite the outflow of investors from the market and the difficult economic situation.• Implemented a promotional platform that allows launching advertising campaigns without a release.• Built a culture of launching new features and advertising campaigns, and creating a context for users, forming stable funnels for attracting users to the application. -
Senior Product ManagerTinkoff Oct 2020 - Feb 2022Moscow, RussiaTinkoff Bank is one of the largest and most innovative online banks in Russia. It offers a broad range of financial products and services, including credit cards, deposits, and loans. Tinkoff Investments Premium is a premium investment service, which provides personalized investment strategies and dedicated support from investment professionals.Responsibilities:• Scaling of the Tinkoff Investment Premium service and maintaining a high level of service quality • Formation of attraction channels Premium Service Expense Management• Development of mobile-first wealth management product (expanding investment products range, lifestyle services, and digitizing advisory services)• Maintaining close relationships and general coordination with the cross-functional teams (Design, other Product teams, Sales, Support, Marketing, and Business Development) to identify and develop validated solutions to tackle user and stakeholder needs• Managing C-level stakeholders' relationshipsAchievement:• Launched a user auto-qualification service that allowed for an excellent attraction funnel in the Tinkoff Premium service.• Merged two products into one Tinkoff Premium Investment and Tinkoff Premium into one product, which increased cross-selling of banking products to investors and vice versa.• Ran a testing service for inexperienced investors, which was required by law, and I launched this feature faster than anyone else on the market.• Increased the client base of the Tinkoff Investment Premium service by 100%.• Increased revenue by 50%.• Kept expenses at the same level despite an increase in the number of users. -
Product Team LeadOtkritie Broker Jsc Jul 2018 - Oct 2020Moscow, Moscow City, RussiaOpen Broker is a Russian brokerage firm that provides a wide range of investment services to its clients. It offers access to the Moscow Exchange and foreign markets, as well as a variety of financial instruments, including stocks, bonds, and options. The firm also provides financial planning tools and educational resources to help clients make informed investment decisions. With a user-friendly platform and competitive fees, Open Broker is a popular choice among Russian investors looking for a reliable and convenient way to invest their money.Responsibilities:• Product direction work (pirate metrics) - activation, retention, revenue in a mobile application.• Identifying business needs, defining product KPIs, and planning projects to achieve them.• Formulating business-functional requirements, developing tasks for design, development, testing, and BI teams, and conducting system analysis.• Analytics and report building to analyze user behavior, segmentation, increase turnover and retention, improve UX, and define product development vectors.• Building cross-customer reporting.• Conducting CustDev with users, identifying problem areas in product interactions, hidden needs, and solving customer issues with the product team.• Building and managing development processes from idea to release, prioritizing the product backlog.• Managing the product team, recruiting, motivating, and training employees.• Interacting with contractors and outsourcers: formulating technical specifications, agreeing on estimates, and monitoring the quality and timing of work by contractors and outsourcers.• +100% in the number of active users• +30% in the average number of transactions per user• +0.7% income per client growth (from 2.2% of assets to 2.9%)• Close gap that was between the opening broker application and Tinkoff, Alfa-Bank, VTB
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Product AnalystOtkritie Broker Jsc Oct 2017 - Jul 2018Moscow City, RussiaResponsibilities:• Managed product analytics and ad-hoc analytics, conducting predictive assessment, designing and testing hypotheses• Developed pricing models, helping optimise the revenues• Implemented customer segmentation and behavioural scripting• Improved service performance, managing processes to identify and eliminate weaknesses, reaching traffic growth, conversion growth, and usability enhancement
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Deputy Head Of Customer ServiceOtkritie Broker Jsc May 2013 - Oct 2017Moscow, Russia
Sergei Mikhailov Education Details
Frequently Asked Questions about Sergei Mikhailov
What company does Sergei Mikhailov work for?
Sergei Mikhailov works for Wargaming
What is Sergei Mikhailov's role at the current company?
Sergei Mikhailov's current role is Principal Product Manager — Retention and Monetization and LiveOps.
What schools did Sergei Mikhailov attend?
Sergei Mikhailov attended National Research Nuclear University Mephi (Moscow Engineering Physics Institute), Netology.
Who are Sergei Mikhailov's colleagues?
Sergei Mikhailov's colleagues are Artur Pidzharenko, Dmitry Pluzhnikov, Valentin Zhelezny, Elena Mezhennaya, Ha Lim, Pavel Petrashkevich, Nikita Kotovich.
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