AeroLeads people directory · profile
Sergei Ivanov Email & Phone Number
Head of Fully-Remote Customer Support Department
at
Futuremedia
1 work email found
@transferwise.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Fully-Remote Customer Support Department
Location
Tallinn, Harjumaa, Estonia
Company size
Who is Sergei Ivanov? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Sergei Ivanov is listed as Head of Fully-Remote Customer Support Department at Futuremedia, a with 87 employees, based in Tallinn, Harjumaa, Estonia. AeroLeads shows a work email signal at transferwise.com and a matched LinkedIn profile for Sergei Ivanov.
Sergei Ivanov previously worked as Head of Fully-Remote Customer Support Teams at Futuremedia and Head of Fully Remote Customer Support at Futuremedia. Sergei Ivanov holds International Tourism Management from Mainor.
Company email context
Email format at Futuremedia
This section adds company-level context without repeating Sergei Ivanov's masked contact details.
{first}.{last}@transferwise.com
86% confidence
AeroLeads found 1 current-domain work email signal for Sergei Ivanov. Compare company email patterns before reaching out.
Profile bio
About Sergei Ivanov
I am a skilled professional with 17 years of proven expertise in customer support and 9 years in recruiting. Furthermore, I have worked in various fields such as gambling, finance and IT. With a strong background in building both on-site and remote teams, they specialize in delivering world-class customer support while continuously improving products based on customer feedback and their needs. Known for their adeptness in empathetic communication, problem-solving, and talent acquisition. I excel in creating dynamic teams that exceed expectations and drive customer satisfaction. The product commitment to excellence and innovation makes my team a valuable asset in any organization striving for exceptional customer service and product development.
Listed skills include Technical Support, Customer Service, Troubleshooting, Customer Satisfaction, and 4 others.
Current workplace
Sergei Ivanov's current company
Company context helps verify the profile and gives searchers a useful next step.
Futuremedia
9 roles
Sergei Ivanov work experience
A career timeline built from the work history available for this profile.
Head Of Fully-Remote Customer Support Teams
Head Of Fully Remote Customer Support
As the Head of Customer Support, I manage and guide the multiple fully remote customer support teams in providing exemplary technical, product and billing support. My teams are also responsible for efficiently resolving all payment and technical-related issues. I establish strong Customer Support Teams, develop a strong strategy, set clear Objectives and Key Results (OKRs), and plan the team's activities. One of the primary team's accountabilities is understanding customer needs and translating feedback into actionable insights for the product team, which leads to constant product development and improvement. We are the best friend of our customers!
Head Of Customer Experience Department
As a Head of Customer Support, I established and led dynamic teams of on-site and remote specialists to deliver top-notch customer service across technical support, billing, verification, localization, documentation, API, and customer success domains. My main focus was on deeply understanding and aligning the customer support goals with the overall business objectives.Established and led the team of on-site and remote:- Technical Support Specialists- Billing and Verification Specialists- Localization and Documentation Specialists- Automation Engineers- Customer Success Managers
Jul 2018 - Sep 2022
Technical Support Specialist
Linnworks
Providing high-quality technical support. Assisting users in a fast and efficient manner. Investigating and reporting product-related issues involving all responsible peers.
Oct 2017 - Jul 2018
Customer Support Team Leader
As a Customer Team Lead, I was at the forefront of our customer service operations, leading a dynamic team through rapid growth and evolution. My role was pivotal in ensuring that customers received exceptional support while navigating the complexities of financial services. I was fully involved and accountable for hiring and training new specialists and leading a top-performing customer support team. My team always met the set SLAs and high-level standards.
Dec 2013 - Oct 2017
Customer Support Team Leader
As a Customer Team Lead, I played a crucial role in ensuring the satisfaction and retention of the players by leading and supervising a team of customer support representatives. My primary responsibilities revolved around providing onboarding, training, guidance, and direction to the customer support team to deliver exceptional service while adhering to industry regulations and company policies.
Feb 2013 - Sep 2013
Jul 2010 - Jan 2013
Sep 2007 - Jan 2009
1 education record
Sergei Ivanov education
-
Mainor
FAQ
Frequently asked questions about Sergei Ivanov
Quick answers generated from the profile data available on this page.
What company does Sergei Ivanov work for?
Sergei Ivanov works for Futuremedia.
What is Sergei Ivanov's role at Futuremedia?
Sergei Ivanov is listed as Head of Fully-Remote Customer Support Department at Futuremedia.
What is Sergei Ivanov's email address?
AeroLeads has found 1 work email signal at @transferwise.com for Sergei Ivanov at Futuremedia.
Where is Sergei Ivanov based?
Sergei Ivanov is based in Tallinn, Harjumaa, Estonia while working with Futuremedia.
What companies has Sergei Ivanov worked for?
Sergei Ivanov has worked for Futuremedia, Multiloginapp, Linnworks, Transferwise, and Kingswin.
How can I contact Sergei Ivanov?
You can use AeroLeads to view verified contact signals for Sergei Ivanov at Futuremedia, including work email, phone, and LinkedIn data when available.
What schools did Sergei Ivanov attend?
Sergei Ivanov holds International Tourism Management from Mainor.
What skills is Sergei Ivanov known for?
Sergei Ivanov is listed with skills including Technical Support, Customer Service, Troubleshooting, Customer Satisfaction, Online Gaming, Customer Support, Team Leadership, and Help Desk Support.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Sergei Ivanov you were looking for.
View similar profiles
