Sergei Ivanov

Sergei Ivanov Email and Phone Number

Head of Fully-Remote Customer Support Teams @ Futuremedia
Tallinn, EE
Sergei Ivanov's Location
Tallinn, Harjumaa, Estonia, Estonia
Sergei Ivanov's Contact Details

Sergei Ivanov personal email

n/a
About Sergei Ivanov

I am a skilled professional with 17 years of proven expertise in customer support and 9 years in recruiting. Furthermore, I have worked in various fields such as gambling, finance and IT. With a strong background in building both on-site and remote teams, they specialize in delivering world-class customer support while continuously improving products based on customer feedback and their needs. Known for their adeptness in empathetic communication, problem-solving, and talent acquisition. I excel in creating dynamic teams that exceed expectations and drive customer satisfaction. The product commitment to excellence and innovation makes my team a valuable asset in any organization striving for exceptional customer service and product development.

Sergei Ivanov's Current Company Details
Futuremedia

Futuremedia

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Head of Fully-Remote Customer Support Teams
Tallinn, EE
Website:
efuturemedia.com
Sergei Ivanov Work Experience Details
  • Futuremedia
    Head Of Fully-Remote Customer Support Teams
    Futuremedia
    Tallinn, Ee
    View
  • Futuremedia
    Head Of Fully Remote Customer Support
    Futuremedia Dec 2022 - Present
    As the Head of Customer Support, I manage and guide the multiple fully remote customer support teams in providing exemplary technical, product and billing support. My teams are also responsible for efficiently resolving all payment and technical-related issues. I establish strong Customer Support Teams, develop a strong strategy, set clear Objectives and Key Results (OKRs), and plan the team's activities. One of the primary team's accountabilities is understanding customer needs and translating feedback into actionable insights for the product team, which leads to constant product development and improvement. We are the best friend of our customers!
    View
  • Multiloginapp
    Head Of Customer Experience Department
    Multiloginapp Jul 2018 - Sep 2022
    As a Head of Customer Support, I established and led dynamic teams of on-site and remote specialists to deliver top-notch customer service across technical support, billing, verification, localization, documentation, API, and customer success domains. My main focus was on deeply understanding and aligning the customer support goals with the overall business objectives.Established and led the team of on-site and remote:- Technical Support Specialists- Billing and Verification Specialists- Localization and Documentation Specialists- Automation Engineers- Customer Success Managers
    View
  • Linnworks
    Technical Support Specialist
    Linnworks Oct 2017 - Jul 2018
    Estonia
    Providing high-quality technical support. Assisting users in a fast and efficient manner. Investigating and reporting product-related issues involving all responsible peers.
  • Transferwise
    Customer Support Team Leader
    Transferwise Dec 2013 - Oct 2017
    Tallinn
    As a Customer Team Lead, I was at the forefront of our customer service operations, leading a dynamic team through rapid growth and evolution. My role was pivotal in ensuring that customers received exceptional support while navigating the complexities of financial services. I was fully involved and accountable for hiring and training new specialists and leading a top-performing customer support team. My team always met the set SLAs and high-level standards.
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  • Kingswin
    Customer Support Team Leader
    Kingswin Feb 2013 - Sep 2013
    As a Customer Team Lead, I played a crucial role in ensuring the satisfaction and retention of the players by leading and supervising a team of customer support representatives. My primary responsibilities revolved around providing onboarding, training, guidance, and direction to the customer support team to deliver exceptional service while adhering to industry regulations and company policies.
    View
  • Igt
    Customer Service Specialist
    Igt Jul 2010 - Jan 2013
    Provide the high quality support to 140+ gambling companies
    View
  • Arvato Services
    Customer Service Representative
    Arvato Services Sep 2007 - Jan 2009
    NDA
    View

Sergei Ivanov Skills

Technical Support Customer Service Troubleshooting Customer Satisfaction Online Gaming Customer Support Team Leadership Help Desk Support

Sergei Ivanov Education Details

  • Mainor
    Mainor
    International Tourism Management

Frequently Asked Questions about Sergei Ivanov

What company does Sergei Ivanov work for?

Sergei Ivanov works for Futuremedia

What is Sergei Ivanov's role at the current company?

Sergei Ivanov's current role is Head of Fully-Remote Customer Support Teams.

What is Sergei Ivanov's email address?

Sergei Ivanov's email address is se****@****ise.com

What schools did Sergei Ivanov attend?

Sergei Ivanov attended Mainor.

What skills is Sergei Ivanov known for?

Sergei Ivanov has skills like Technical Support, Customer Service, Troubleshooting, Customer Satisfaction, Online Gaming, Customer Support, Team Leadership, Help Desk Support.

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