AeroLeads people directory · profile
Serhii Tkachenko Email & Phone Number
Deputy COO
at
Boosta
1 work email found
@mbank.kiev.ua
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Deputy COO
Location
Barcelona, Catalonia, Spain
Company size
Who is Serhii Tkachenko? Overview
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Quick answer
Serhii Tkachenko is listed as Deputy COO at Boosta, a with 222 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a work email signal at mbank.kiev.ua and a matched LinkedIn profile for Serhii Tkachenko.
Serhii Tkachenko previously worked as Head of Operations at Boosta and Head of Customer Experience and Relationship at Boosta.
Company email context
Email format at Boosta
This section adds company-level context without repeating Serhii Tkachenko's masked contact details.
stkachenko@mbank.kiev.ua
76% confidence
AeroLeads found 1 current-domain work email signal for Serhii Tkachenko. Compare company email patterns before reaching out.
Profile bio
About Serhii Tkachenko
Making the customers get what they want from the product, so they would return and become loyal 🚀• Customer experience management for a multi-million customer base. Experience in national companies: banks, telecom.• Experience in product IT companies, in an international environment. Understanding the software development life cycle, product unit economics.• Deep understanding of customer experience management tools, metrics, NPS management system, customer journey mapping.• Experience in retention: building flows and segments to activate, retain and reactivate customers.• Team management experience over 8 years. Experience in building multifunctional teams in the areas of customer experience, retention, operations, product quality.
Listed skills include Complaint Management, Customer Service, Customer Experience, Complaints, and 14 others.
Current workplace
Serhii Tkachenko's current company
Company context helps verify the profile and gives searchers a useful next step.
Boosta
12 roles
Serhii Tkachenko work experience
A career timeline built from the work history available for this profile.
Head Of Operations
Head Of Customer Experience And Relationship
Leading 5 functions: Quality of Product, UX, Email Marketing, Customer Care, Customer Research
Aug 2023 - Jul 2024
Head Of Customer Experience And Relationship
- Leading the functions: Quality of Product, Customer Experience, Customer Success, Customer Research.- Customer experience management: collecting and processing feedbacks, customer research, monitoring the touchpoints quality, customer journey mapping, retention- Retention via direct marketing management: E-mail, web push, SMS.- Product development and quality assurance: customer research, writing specifications, implementation control- Customer related business processes management: process design and efficiency analysis
Mar 2020 - Aug 2023
Customer Success Manager
- Customer experience management: collecting and processing feedbacks, customer research, monitoring the touchpoints quality, customer journey mapping
Dec 2019 - Mar 2020
Head Of Clients Operations
- Customer experience management: collecting and processing feedback, customer research, monitoring the touchpoints quality, customer journey mapping, retention- Business processes management: process design and efficiency analysis- VIP-segment management: service, development and retention of a segment- Product development and quality assurance: customer development, UX audit, writing specifications, implementation control- Online reputation, customer communications and chargebacks management- Projects’ operational management
Jul 2018 - Nov 2019
Head Of Quality Management
- Leading the Quality Assurance and Sales Verification Teams- Maintenance and development of systems for quality monitoring and sales verification- Development and control of implementation of projects aimed at improving customer service- Formation of KPI system for customer service quality. Control goals' fulfillment- Formation and presentation of analytical reports on quality management- Remote training of contact center supervisors (located abroad)
Mar 2018 - Jul 2018
Lead Quality And Customer Experience Manager
- Planning and organization of work on functional areas' projects: Customer Journey Mapping and Customer Care- Development and control of implementation of projects to improve customer experience in all touchpoints with customers- Participation in formation of KPI system for quality of customer service. Control of fulfillment of target KPIs- Initiation and maintenance of marketing researches in terms of customer experience: satisfaction, drivers, customers' points of pain- Formation and presentation of analytical reports on quality customer experience management- Participation in formation of corporate culture in terms of the best customer experience. Conducting internal presentations on customer experience management (incl. NPS)
Sep 2016 - Feb 2018
Head Of Customer Requests Dept.
Pjsc "Bank Mykhailivskyi"
- Organization of processing of customer appeals / service requests for all involved units- Coordination and analysis of the performance of all involved units of the Bank- Business planning for customer complaints processing- Monitoring the customer service quality (remote and front channels)- Coordination and regulation of the Department's staff- Analysis of reporting of the Department
Jul 2014 - Jun 2016
Head Of Complaints Management Dept.
Prominvestbank
- Organization of processing of customer appeals / state agencies requests (retail business)- Coordination and regulation of the Department's staff- Analysis of reporting and effectiveness of the Department- Business planning for the Department- Organization and control of training and testing of staff
Jun 2013 - Jul 2014
Senior Claims Settlement And Loyalty Management Officer
Pjsc Swedbank
Jul 2011 - Feb 2013
Claims Settlement Officer
Pjsc Swedbank
Feb 2011 - Jun 2011
Team & coworkers
Colleagues at Boosta
Other employees you can reach at boosta.biz. View company contacts for 222 employees →
АГ
Анна Гребенюк
Colleague at BoostaKyiv, Kyiv City, Ukraine
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OM
Oleg Maiboroda
Colleague at BoostaKyiv, Kyiv City, Ukraine
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SO
Sabina Ocherklevych
Colleague at BoostaAthens, Attiki, Greece
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DK
Dmytro Kostyuk
Colleague at BoostaUkraine
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DK
Dmytro Krutko
Colleague at BoostaUkraine
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AB
Artem Belov
Colleague at BoostaUkraine
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KS
Kateryna Savchenko
Colleague at BoostaUkraine
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JN
Jennifer Nyström
Colleague at BoostaGreater Stockholm Metropolitan Area, Sweden
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NK
Nikkolay Klimenuk
Colleague at BoostaUkraine
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YO
Yaryna Odnorih
Colleague at BoostaLviv, Ukraine
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Анна Гребенюк
Colleague at BoostaKyiv, Kyiv City, Ukraine
View →
OM
Oleg Maiboroda
Colleague at BoostaKyiv, Kyiv City, Ukraine
View →
SO
Sabina Ocherklevych
Colleague at BoostaAthens, Attiki, Greece
View →
DK
Dmytro Kostyuk
Colleague at BoostaUkraine
View →
DK
Dmytro Krutko
Colleague at BoostaUkraine
View →
AB
Artem Belov
Colleague at BoostaUkraine
View →
KS
Kateryna Savchenko
Colleague at BoostaUkraine
View →
JN
Jennifer Nyström
Colleague at BoostaGreater Stockholm Metropolitan Area, Sweden
View →
NK
Nikkolay Klimenuk
Colleague at BoostaUkraine
View →
YO
Yaryna Odnorih
Colleague at BoostaLviv, Ukraine
View →
FAQ
Frequently asked questions about Serhii Tkachenko
Quick answers generated from the profile data available on this page.
What company does Serhii Tkachenko work for?
Serhii Tkachenko works for Boosta.
What is Serhii Tkachenko's role at Boosta?
Serhii Tkachenko is listed as Deputy COO at Boosta.
What is Serhii Tkachenko's email address?
AeroLeads has found 1 work email signal at @mbank.kiev.ua for Serhii Tkachenko at Boosta.
Where is Serhii Tkachenko based?
Serhii Tkachenko is based in Barcelona, Catalonia, Spain while working with Boosta.
What companies has Serhii Tkachenko worked for?
Serhii Tkachenko has worked for Boosta, Devellar, Vodafone, Pjsc "Bank Mykhailivskyi", and Prominvestbank.
Who are Serhii Tkachenko's colleagues at Boosta?
Serhii Tkachenko's colleagues at Boosta include Анна Гребенюк, Oleg Maiboroda, Sabina Ocherklevych, Dmytro Kostyuk, and Dmytro Krutko.
How can I contact Serhii Tkachenko?
You can use AeroLeads to view verified contact signals for Serhii Tkachenko at Boosta, including work email, phone, and LinkedIn data when available.
What skills is Serhii Tkachenko known for?
Serhii Tkachenko is listed with skills including Complaint Management, Customer Service, Customer Experience, Complaints, Complaint Investigations, Team Management, Claims Management, and Customer Retention.
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