With more than a decade of experience in maritime logistics, I have decided to explore the innovative fintech industry - a field I’ve been passionate as its trends and solutions have become an integral part of our daily lives. After getting into web3 tech, I was motivated to develop my skills and expand my expertise.Thus, I joined PayHare, an open banking solutions provider dedicated to simplifying financial transactions and crafting innovative solutions for high-risk industries such as iGaming, streaming, dating, and cryptocurrency.Despite switching fields, the knowledge I gained during my career in maritime logistics has proven to be just as adaptable in fintech, particularly in maintaining customer relationships.Key strengths:* Quick adaptability to new settings, conditions, and ideas* Expertise in professional corporate communication* The ability to make complex concepts easily understandable* Experience working in a multicultural environment.
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Head Of Customer RelationsPayhare Jun 2023 - PresentRiga, Latvia -
Deputy Chief Of Operations - Riga Fertilizer TerminalUralchem May 2021 - PresentRiga, Latvia● managing all aspects of the terminal, logistics and related operational activities (warehousing, railway, land and water transport) ● managing personnel; leading team members in order to achieve performance and profitability targets.● participating in planning, development and implementation of key business and performance goals, short and long term strategic planning.● coordinating monthly budgets, managing profit and loss and consistently aiming to achieve margin targets. ● ensuring customer satisfaction by delivering excellent commutation with the customers.● implementing and improving business management software to optimize existing processes. -
Terminal Operations Manager - Riga Fertilizer TerminalUralchem Sep 2013 - May 2021Riga, Latvia● coordination of all day to day terminal operations to maximize its efficiency ● managing employee performance issues, including training, appraisals, discipline and grievances● liaise closely with vessel agents, cargo surveyors, railway service providers, customs, port authorities, receive all operational related enquiries, ensure customer service standards are maintained ● liaise with the Customer Services Manager to continually review, identify and recommend improved operating procedures where required, as well as head operations projects targeted at optimising resources and minimising cost
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Co-OwnerMaritime Academy Online Ltd. 2016 - 2019Maritime Academy Online (MAO) was established to fill the gap in the market and providemaritime professionals with the high quality yet affordable education. Our tutors are practising professionals with strong academic and industry backgrounds, with sector-specific skills and practical experience. All courses undergo a stringent selection before they are presented to the students.
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Stevedoring ForemanRto Jul 2012 - Sep 2013Riga, Latvia● supervising advance-planning activities prior to commencing cargo operations● responsible for mooring operations and communication with the pilot● ensuring that the vessel operations are performed in an accurate and timely manner in accordance with the ship’s loading/unloading plan● providing directions to the stevedore brigade ● identifying and solving problems and issues of a routine or moderately complex nature that might arise during the loading/unloading process● instructing subordinates in proper operating procedures regularly● completing required documents associated with operations -
Marine Tug DispatcherPkl Flote Mar 2010 - Jul 2012Riga, Latvia● coordinating all work-flow logistics for the tug fleet, prioritize work orders based on established priorities, standing-orders, port traffic situation● dispatching tugs to assist/escort ships entering or leaving port● receiving and managing operational calls direct from/to customers (providing info to vendors/ship’s agents)● acting as first response for tug related emergencies● coordinating tug response to requests from pilots, port traffic control, fire and law enforcement in case of emergencies● ensuring tugs are properly crewed and operated, coordinating with marine personnel regarding crew changes● processing paperwork, creating and inputing customer orders using the companies’ developed operating system
Sergejs Bondarevs Education Details
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Latvian Maritime Academy, Faculty Of Port And Shipping ManagementPort And Shipping Management -
Maritime Studies And Transport
Frequently Asked Questions about Sergejs Bondarevs
What company does Sergejs Bondarevs work for?
Sergejs Bondarevs works for Payhare
What is Sergejs Bondarevs's role at the current company?
Sergejs Bondarevs's current role is Head of Customer Relations.
What schools did Sergejs Bondarevs attend?
Sergejs Bondarevs attended Latvian Maritime Academy, Faculty Of Port And Shipping Management, University Of Ljubljana, Faculty Of Maritime Studies And Transport.
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