Serge Payette, Pmp, Itilv3 Email & Phone Number

Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Canada Area

Owner of 5:45 AM Inc., Networking, Infrastructure, Telecoms, Project Management consultancy services.

Lead organization composed of IT skillful professionals specialized providing a wide range of services (MSP, IaaS, PaaS, CSP). Our solutions are being used by over 60k customers distributed in 100+ countries.

Montreal, Canada Area

Provide technical support to business customers.Work with Sales team.Manage integration projects.Involved with Continuous Improvement process along with Product Development.IIoT, Cloud Computing, Big Data, Wi-Fi, LTE

Barbados

Managed successful delivery of multiple solutions and service features; Roles in the mandate included: technology selection, vendor selection, vendor and partners management, project management, solution deployment, hiring;Technical prime for an ALL IP LTE network (VoLTE, VoWiFi, ViLTE), Billing and CRM / ERP / CMS along with e-commerce solutions.Noteworthy projects:Billing and CRM / ERP / CMS solution implementation;IP Backbone design and implementation;BSS (Business Support System) solution deployment;Wi-Fi network implementation Networks;o365 implementation.

Montreal, Qc, Canada

Manage successful existing systems (Salesforce and JIRA) migration towards Zendesk solution;Create and provide training sessions (Internal and External Admins, Agents and End-Users);Coach internal teams to achieve higher standards, based on ITIL, to improve customer satisfaction;Provide Tier-3 Support for USSD services.

Montreal, Qc, Canada

Manage successful delivery of multiple solutions and service features;Manage customer relation for Nokia, Verizon, AT&T and Etisalat accounts;Level 3 support for mobile services (e-mail, Instant Messaging and Social Network) and Infra nodes.Noteworthy projects:AT&T VPN Traffic MigrationAT&T mCommerce (QPASS) new APIAT&T Sunset ProjectVerizon Sunset Project

Montreal, Canada Area

Manage successful delivery of multiple solutions and service features;Manage customer relation for Nokia, Verizon and AT&T accounts;Level 3 support for mobile services (e-mail, Instant Messaging and Social Network) and Infra nodes.Noteworthy project:Hosting Center MigrationPrePaid Traffic Migration

Montreal, Canada Area

Manage technical support (3rd level) department which supports national network nodes/services such as: BTS, RAN, Transport (MW Radios, Sonet, DACS, MUX), Wi-Fi and WiMAX;11 team members located in both Montreal (4) and Toronto (7);Manage team budget, mandate and objective performance appraisal;Manage vendors’ performance responsible for team training development;Manage ongoing issue priority list and resolution;One of the only 3 Mgmt. members, out of 26, that were kept following Microcell’s acquisition by Rogers Wireless.

Montreal, Canada Area

Manage technical support (3rd level) department which supports all national network nodes/services: MSC, BSS, HLR, STP, OTAC, SMS-C, AIN nodes, AUC/EIR, SGSN, GGSN, VoiceMail, ISG, WAP gateway, PCUSN, etc.;9 team members located in Montreal;Manage team mandate and objectives. Employee performance appraisal;Manage vendors’ performance;Responsible for team training development. Manage ongoing issue priority list Review past issues for trend analysis;Strategic planning for operational objectives;Manage network training budgets ($100k);Manage vendor SLA budget ($16M);Acting Integration Mgr. from March to November 2002.Key Achievements:Saved $1,2M with conception of a new billing capture process (OCS);Exceptional contribution during power electrical outage (Aug 2003);Prime member for Tier1 group (SOC) creation;Lead Integration team to a successful conversion of Ericsson nodes to Nortel (MSC, BSC, BTS).

Montreal, Canada Area

Review and adapt processes to ISO standards ; 3rd level support for SS7 network (STP, SSP);Operate, maintain and translate for DMS 200, TOPS, SS7 network (STP, SSP).

Montreal, Canada Area

Support and deploy various technologies and services.Special mandate:SS7 migration project for China PTT (September – November 1995)Project Lead for MF signalling to SS7 migration on several China Telecom central offices in Hebei Province Technical expertise for integration, document creation/review and network support;Work on customer premises for integration activities and acceptance test plan execution.

Ottawa, Canada Area

Responsible for laboratories including the China & Colombia Generic Services Framework (GSF) development which were deserving over 40 engineers/developers;Manage project resources for on-time delivery;Monitor and controlled QA for all labs;Test Engineer for the Japanese market;Developed test plans for PRI and Fire & Police trunk options and features.Key Achievements:Recognized for a significant contribution to the 1996 GSF operation for: Resolving R2 Colombia protocol problem;Rectifying a duplex ENET configuration problem which saved over $200k and improved productivity.

Education record

Edc & Amc

Associate'S Degree

Education record