I consider myself a strong believer in solutions instead of standalone silos linking to other silos. Long term vision and supplier-customer relations should be aimed for. Managed Services for operations & support is the way to go.Job scope & description- Technical consultancy in virtualization, storage & backup- Solution consultancy in virtualization, storage & backup- Managed services- Presales/solution selling- Coordination- Administration- Team lead

Uptime Group- Consultancy- Presales- Coordination- Administration

ICTRa (ICT for Rail) is the total solution partner for the 3 companies of the SNCB group (SNCB Holding, SNCB and Infrabel). ICTRa designs, implements and manages ICT solutions in function of mobility, safety and administration.As part of the Ms SharePoint Competence Center I manage Ms Project Server implementations and give operational support on Ms Office Project Server (MOPS) 2007, Ms Project Server (MPS) 2010, Ms WSS 3.0, Ms SharePoint 2010.My job is mainly to install, manage and support Ms Office Project Server 2007 and Ms Project Server 2010. This involves MOPS 2007 / MPS 2010 installation, MOPS 2007 / MPS 2010 updates, infrastructural design, server maintenance, monitoring server's resources, tackling support issues, co-operating with DBAs and storage administrators to ensure database performance...Besides MOPS 2007 / MPS 2010 I still give technical support for Mavim Rules 2008 (a Business Process Management system), Doccenter Web (a document management tool), Viriato (a slot reservation system for railways).I also implemented TRADOS (a translation package) and Autodesk Vault Manufacturing (a CAD drawings library system based on Ms SQL Server).

ICTRa (ICT for Rail) is the total solution partner for the 3 companies of the SNCB group (SNCB Holding, SNCB and Infrabel). ICTRa designs, implements and manages ICT solutions in function of mobility, safety and administration.ICTRa's Software Competence Center Packages managed all software packages that do not fit in other ICT departments because of their nature and background. The department consisted of mainly consultants who possess expertise in a specific area that has not yet been developped at ICTRa internally.My job was mainly to install, manage and support Microsoft Office Project Server (MOPS) 2007 and Microsoft Project Server 2010. This involves MOPS 2007 / MPS 2010 installation, MOPS 2007 / MPS 2010 updates, infrastructural design, server maintenance, monitoring server's resources, tackling support issues, co-operating with DBAs and storage administrators to ensure database performance...Besides MOPS 2007 / MPS 2010 I also gave technical support for Mavim Rules 2008 (a Business Process Management system), Doccenter Web (a document management tool), Viriato (a slot reservation system for railways).

TOBIUS is a premium ICT Services and Solutions provider with a focus on the delivery of flexible Staffing services covering the European market and Solutions in Development, Testing services and Portfolio Management.I am responsible for administering the local network and servers together with the notebooks and smartphones/PDAs of the company.This involves server implementation and administration, notebook configuration, remote connectivity (for both notebooks and smartphone/PDA systems).Our company counts a few physical servers as well as virtual machines, sales and administration notebooks, PDA/smartphones. The infrastructure supports the following functions: file & printer sharing, email, CRM, remote office (VPN), webmail…In order to support the economic growth of TOBIUS, I am re-implementing server infrastructure, creating procedures and streamlining communication between the company’s management/administration and system administration.

Tessenderlo Group hired me to clean up the incident and change backlog at Tessenderlo’s 3rd Line System Engineering team. This required team coaching and planning as well.In order to achieve this goal knowledge sharing between system engineers became a requirement. I triggered documentation review by the document owners as well as the creation of a sharepoint collaboration to store a new documentation and task structure.Aside the incident management and backlog reduction, changes had to be co-ordinated with team members and project charters were to be written on subjects such as printing infrastructure, server replacement and consolidation. I gathered the necessary information on these subjects, analized the data and proposed measures to be taken.Finally I assisted the project manager with the creation of project proposals as well as project charters. In meanwhile I succeeded to drop the 3rd level backlog to 12% of it’s volume at my arrival.

As teamleader of the local IT support team I was responsible for the day to day service of Nashuatec’s administrative, sales and engineering employees.To be able to guarantee and measure the delivered service, a certain amount of incident management together with reporting was one of my specific tasks.Due to the worldwide merger of the two companies Nashuatec and Ricoh, the integration of Ricoh was one of my biggest challenges. I had overall responsibility of network connectivity, telephony, user desktop and data migration. This concerned planning, team member coordination and reporting to the project manager. I have been working on the integration of another external company (network & internet connectiviy, separate security rules, shared printing with Nashuatec, etc.) as well.Obviously I assisted my fellow team members in staging, installation and trouble shooting, but did some administrative tasks in Active Directory and on networking equipment as well.

Rail1 sells international rail tickets to the travel agent markets in Belgium, Luxembourg and the UK. Thanks to our close collaboration with Syntigo, we own our own reservation and ticketing systems. At Rail1 I am occupied in translating business needs in technical solutions and providing third level support to customers.On the day-to-day job, I am kind of the glue between Rail1's account managers and the technical staff of Syntigo, our development and operations provider. My function concerns mostly setup and support of Java and/or web based applications, white label systems, XML interfacing and back office integration.Apart from that, I still take care of most tasks in my previous job at Rail1. As a result my function became a mix of a very specific technical expertise, business knowledge and commercial attitude.

Rail1 sells international rail tickets to the travel agent markets in Belgium, Luxembourg and the UK. Thanks to our close collaboration with Syntigo, our technology and operations provider, we own our own reservation and ticketing systems.I am responsible for the roll-out as well as support on site for these applications and the supplementary ticket printing hardware. Technical issues typically flow through a first and second level service before ending up at a third line, either at our development team or myself according to the expertise.In general most issues that have to do with local settings and security settings on the network of the customer pass through me. I co-ordinate user management and back office integration matters between the customer of Rail1 and Syntigo.

KBC is one of the larger banking companies in Belgium with extremely well centralised ICT services. The technical support of financial specific applications and user desktop services is devided into the support for local financial agencies and headquarters support.As headquarters' first line support engineer I serviced in-house employees on the subjects operating system, networking connectivity, printing facilities, Ms Office suite, data access and specific banking software by phone during and after the fusion of the 2 colliding financial institutes KB and CERA of which KBC bank was forged.Furthermore, I took care of restore procedures for the ex-CERA shared data. Later I became trainer of fellow collegues and newcomers at the helpdesk. Creating new and gathering existant procedures was one of my objectives as well as writing entire courses to provide all firstliners with the necessary skills to deliver a fast and flauwless service.