Serge Simo , Eng, E-Mba, Pmp®, Cb-Pmo®, Togaf 9®, Itil® Email & Phone Number

• In this role, I set policies and strategic direction for the company, both for the near term and for the foreseeable future. I identify opportunities and make business decisions with an entrepreneurial mindset to.
• Managing projects, programs and portfolios for major clients.
• Leading the development and execution of short and long-term strategies
• Leading the business analysis and digitalisation for customers in FINTECH and INSURTECH
• IT consulting for some Key customers
• Leading Change Management for some Key customers

Libreville, Estuaire, GA

• Charged with building an effective and sustainable PMO and overseeing the delivery of solutions in alignment with the corporate vision and execution of program management.In this role, I also provided executive-level.
• Scoped and executed Financial Inclusion Projects with IFC (International Finance Corporation) for the account of Atlantic Financial Group (AFG).
• Planned the core banking architecture roadmap of Banque Atlantique
• Succeeded in building a Project Management Office from scratch into an integrated business function that oversees the delivery of solutions in accordance with the business vision.
• Delivered the Digital Insurance Solution project.
• Increased a client’s subscriber base by more than 300% by designing and delivering the first digital insurance solution in central Africa.

Johannesburg, Gauteng, ZA

• Appointed to drive the sub-department’s transformation and improve work efficiency and customer loyalty. As a result:
• We have established a highly efficient consolidated team made up of over 40 staff members from two separate departments;
• Reduced complaint resolution lead times (over the various channels: Digital, Service Center, Contact Center, etc.) by 60% and decreased revenue leakage by 20% after revamping key business operations;
• Implemented a specific B2B relationship management process that resulted in a significant improvement in the customer experience;
• Implemented change management initiatives that increased customer loyalty index from 12 negative points to over 43 points;
• Implemented and monitored the Mobile Money KYC regulatory compliance;

Johannesburg, Gauteng, ZA

Charged with building an effective and sustainable PMO and overseeing the delivery of IT solutions in alignment with the company vision.- Conducted engaging leadership training for more than 400 employees.- Increased market share by nearly 10% by implementing a customer value management solution.- Built a highly capable project management office with the.

Johannesburg, Gauteng, ZA

- Managed the day-to-day activities of the Solution Delivery sub-department with the goal of achieving efficient and effective development and implementation of products and services.- Developed short and long term strategies to ensure that the technical direction of VAS and charging solutions provides MTN with a competitive advantage through the various.

Johannesburg, Gauteng, ZA

- Completed the solution architecture of Mobile Money platform with MTN South Africa including AML (Anti Money Laundering).- Worked with MTN Group Dubai to define the Convergent VAS solution blueprint.- Capacity planning for all VAS, Data and Multimedia platforms (SMSC, Voice Mail, Voice SMS, Voice CHAT, Virtual Number Gateway, Mobile Portal, Roam Local.

Johannesburg, Gauteng, ZA

- Oversee operations in the subdivision VAS - Participate in the implementation of the new specifications for 128K SIM Cards- Implementation ofthe "Ring Back Tone" project- Completion of the MMSC interconnect with MTNSA and BELGACOM- Integration of all VAS systems into the new Ericsson IN CS3 platform- Execution of projects related to: o Increase SMSC and.

Johannesburg, Gauteng, ZA

• Validation of the new 64K SIM Card profile
• execution of various projects such as: o SIM phone book backup solution deployment o SMPP/LBA server o MMSC/WAP Gateway conception and deployment o Voice Chat and MTN Loaded mobile portal deployment o Voice mail.
• Support of all VAS applications (VMS, SMSC, MDX, SimSave, OTA, Voice chat …)

Douala, Littoral, CM

- Developed core values and mission statements that reflect the direction of management and staff. - Management of the technical department - Designed and implemented vehicle tracking solution using GSM, GPRS, digital map system and satellite communication systems - Implementation of asset and fleet management solutions working in GSM and IMARSAT network.

- Restructuring of the company at the organizational level- Elaboration and implementation of a new marketing policy- Improvement of the technical quality of the services- Implementation of a TV encryption solution in the Alpha Tele site of Douala

• Technical lead of COMTEC products
• Technical audit and evaluation of COMTEC products
• In house Technical Advisor for all big projects
• Technology Watch

Executive Mba, Finance, Economics, Marketing, Project Management, Leadership, Accounting And Strategy

Master'S Degree, Master Degree In Electrical Engineering