Serge Simo , Eng, E-Mba, Pmp®, Cb-Pmo®, Togaf 9®, Itil® Email & Phone Number

In this role, I set policies and strategic direction for the company, both for the near term and for the foreseeable future. I identify opportunities and make business decisions with an entrepreneurial mindset to ensure long-term success and growth. I develop strategic partnerships to realize the goals of the company.• Managing projects, programs and portfolios for major clients.• Leading the development and execution of short and long-term strategies• Leading the business analysis and digitalisation for customers in FINTECH and INSURTECH • IT consulting for some Key customers• Leading Change Management for some Key customers • Built a competent team from scratch as a start-up company• Designed and supervised the deployment of the High Voltage and Low Voltage systems of the new building of the ministry of public works • Performing Technology Watch and Competitive intelligence for my company and for Key customers.

Libreville, Estuaire, Ga

Charged with building an effective and sustainable PMO and overseeing the delivery of solutions in alignment with the corporate vision and execution of program management.In this role, I also provided executive-level leadership guidance, defined and implemented a strategy to improve the customer experience as part of the company's transformation, IT service management, project management and oversight of the company's project portfolio to ensure timely and accurate delivery of business requirements.• Scoped and executed Financial Inclusion Projects with IFC (International Finance Corporation) for the account of Atlantic Financial Group (AFG).• Planned the core banking architecture roadmap of Banque Atlantique• Succeeded in building a Project Management Office from scratch into an integrated business function that oversees the delivery of solutions in accordance with the business vision.• Delivered the Digital Insurance Solution project.• Increased a client’s subscriber base by more than 300% by designing and delivering the first digital insurance solution in central Africa. • Play an integral role in defining and developing the IT roadmap for the coming 3 to 5 years.• Deployed the change management to get the new insurance solution up and running and properly adopted.• Delivered over training sessions for more than 200 commercial resources. • Handled Demand Management.

Johannesburg, Gauteng, Za

Appointed to drive the sub-department’s transformation and improve work efficiency and customer loyalty. As a result:• We have established a highly efficient consolidated team made up of over 40 staff members from two separate departments;• Reduced complaint resolution lead times (over the various channels: Digital, Service Center, Contact Center, etc.) by 60% and decreased revenue leakage by 20% after revamping key business operations;• Implemented a specific B2B relationship management process that resulted in a significant improvement in the customer experience;• Implemented change management initiatives that increased customer loyalty index from 12 negative points to over 43 points;• Implemented and monitored the Mobile Money KYC regulatory compliance;• Conducted Business Analysis for marketing solutions.

Johannesburg, Gauteng, Za

Charged with building an effective and sustainable PMO and overseeing the delivery of IT solutions in alignment with the company vision.- Conducted engaging leadership training for more than 400 employees.- Increased market share by nearly 10% by implementing a customer value management solution.- Built a highly capable project management office with the ability to deliver more than 60 projects per year with a total budget of more than $30 million.- Managed multiple major projects and programs - Has deployed among others: Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Convergent Charging Systems, Mobile wallet solution, etc.

Johannesburg, Gauteng, Za

- Managed the day-to-day activities of the Solution Delivery sub-department with the goal of achieving efficient and effective development and implementation of products and services.- Developed short and long term strategies to ensure that the technical direction of VAS and charging solutions provides MTN with a competitive advantage through the various components of solution delivery.- Planned, Designed and Implemented the transformation plans to improve IT services and enterprise architectures in the areas of VAS and charging.- Developped, implemented, and managed projects, change and risk management in the Solution Delivery sub-department to ensure continuous improvement in the quality level of services provided by IT to the business.- Identify opportunities to improve functional performance and implemented leading practices to increase quality of service- Planned, developped, and managed an overall converged, integrated, service-oriented, and business-focused enterprise architecture that ensures reliable, stable, scalable, high performance, and highly available systems.- Ensured active and reliably tested disaster recovery and business continuity plans for the solution delivery sub-department.- Invested time/effort/resources in industry research, innovative technologies, process optimization and ensured overall quality control.- Prepared strategic plans, sub department budgets, annual execution plans, and identified operational and staffing requirements to achieve sub-department goals.

Johannesburg, Gauteng, Za

- Completed the solution architecture of Mobile Money platform with MTN South Africa including AML (Anti Money Laundering).- Worked with MTN Group Dubai to define the Convergent VAS solution blueprint.- Capacity planning for all VAS, Data and Multimedia platforms (SMSC, Voice Mail, Voice SMS, Voice CHAT, Virtual Number Gateway, Mobile Portal, Roam Local, M/IP Centrex, CRBT, Blackberry etc.)- Design and implementation of new VAS, data and multimedia solutions for prepaid and postpaid hybrid subscribers- Triggered a 500% increase in the value-added services portfolio in just four years.- Improved system performance of all key platforms by resolving the capacity bottleneck.

Johannesburg, Gauteng, Za

- Oversee operations in the subdivision VAS - Participate in the implementation of the new specifications for 128K SIM Cards- Implementation ofthe "Ring Back Tone" project- Completion of the MMSC interconnect with MTNSA and BELGACOM- Integration of all VAS systems into the new Ericsson IN CS3 platform- Execution of projects related to: o Increase SMSC and IMPACT capacity (missed calls) o Virtual Number and Voice SMS o Integration of the S@T gateway into the MTN network

Johannesburg, Gauteng, Za

• Validation of the new 64K SIM Card profile • execution of various projects such as : o SIM phone book backup solution deployment o SMPP/LBA server o MMSC/WAP Gateway conception and deployment o Voice Chat and MTN Loaded mobile portal deployment o Voice mail platform deployment o Content solution used for subscribers information • Support of all VAS applications (VMS, SMSC, MDX, SimSave, OTA, Voice chat …)

Douala, Littoral, Cm

- Developed core values and mission statements that reflect the direction of management and staff. - Management of the technical department - Designed and implemented vehicle tracking solution using GSM, GPRS, digital map system and satellite communication systems - Implementation of asset and fleet management solutions working in GSM and IMARSAT network- Establishment of a service for the installation and maintenance of satellite terminals

- Restructuring of the company at the organizational level- Elaboration and implementation of a new marketing policy- Improvement of the technical quality of the services- Implementation of a TV encryption solution in the Alpha Tele site of Douala

• Technical lead of COMTEC products • Technical audit and evaluation of COMTEC products • In house Technical Advisor for all big projects• Technology Watch

Executive Mba, Finance, Economics, Marketing, Project Management, Leadership, Accounting And Strategy

Master'S Degree, Master Degree In Electrical Engineering