Managing all training activities in North America. Perform internal and external training sessions in USA, follow up training activities (update Haulotte E-learning system), provide technical product information to the key customers and service providers, help key customers and service providers with difficult repair and troubleshooting. Technical trainings for Haulotte staff and customer staff, administration of Haulotte E-learning system in USA. Trainer Level 3 in Haulotte Classification.

Responsible for the overall performance of Haulotte Product Services. Manage and monitor daily service activities of the Regional Service Coordinator technical team. Ensure the highest level of training/support of technicians, Key customers, and service providers. Provide training, troubleshooting, customer solutions, first-class customer satisfaction all while reducing total machine downtime. Report daily/weekly/monthly department activities and performance to department manager. Provide technicalassistance to customers in areas of; installation, maintenance, repair, and training (technical andfunctional) via phone, email, in-person, and Regional Service Coordinator visits.

Managing and monitoring service activities for the key customers in North East region (VA, WT, MD, DE, PA, NY, CT, NJ, VT, MA, ME), organize regularly visits, perform training sessions at North East region and whole USA, follow up training activities (update Haulotte E-learning system), analyze issues and report it to manager, provide technical product information to the key customers and service providers, help key customers and service providers with difficult repair and troubleshooting. Technical trainings for Haulotte staff and customer staff, administration of Haulotte E-learning system in USA

Organization of work of service department, organization of spare parts warehouse, organizations repairs, negotiations with customers, implementation online system of spare parts for customers, organization work with service departments of customers and dealers, technical support and consultations, technical trainings for Haulotte staff and customer staff, warranty process, claims from the customers.

Take part in difficult repair Haulotte machine in all Russian regions, technical support and consultations, technical trainings for Haulotte staff and customer staff, administration of Haulotte E-learning system in Russia, warranty process, prepare technical documentation for Russian requirements, claims from the customers

Repair and maintenance Haulotte machine in all Russian regions, technical support and consultations, warranty process,Prepare technical documentation for Russian requirements.

Work with customers, control delivery, take part in tenders, market analysis, customer search, negotiations, pre-calculation of contract and revision of contract drafts.

Making bilders works plans, layouts and passports for elevators and escalators, order equipment, translation drawings, consultation sales managers.

Making details of conveyors, preparation drawings