Accomplished Project Manager / Senior Business Analyst with a 15 + years verifiable track record of managing complex application and infrastructure IT projects and exceeding expectations using Waterfall and Agile methodologies. Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs. Extensive experience in the implementation of Financial Accounting, CRM and Enterprise Risk Management systems for financial services firms. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders, understanding and managing expectations. Recognized project management skills, consistently deliver complex, medium and large-scale projects on time and within budget. Additional areas of expertise include:Process Analysis & Redesign