• Corporate and customs card product development for large multinational companies in Russia, Turkey and Kazakhstan• Planning, execution and control of sales targets, financial results & other KPIs• Full cycle business processes reengineering• Project management• Consulting large international companies on commercial cards program launch and non-standard queries• Documents preparation and management• Backlog management, project prioritization and release scoping• Crisis Management Main achievements:• Regular over-fulfilment of the annual product revenue plan by 10-15%• End-to-end digital commercial cards program on-boarding & cards issuance• Individual Bill Corporate Liability Corporate Cards Program Launch• Domestic authorization traffic processing via National Payment Card System• Corporate Cards portfolio migration from retail to corporate platform• Central Travel Account product launch in cooperation with “Aeroclub” travel agency• Opening / maintenance / closure of correspondence accounts with 3rd party credit organizations for payments settlement with card networks “Tamozhennaya karta” & “Multiservice Payment System”• Design process for corporate cards support in case of tax block and / or bailiffs request• Launch of corporate cards reporting to credit bureau• Commercial Cards Contactless technology launch• Global master framework corporate cards contract implementation in Russia• Transactional and card blockage real-time alerts launch for corporate cards• New commercial cards fees introduction & pricing model revision• Optimization of the card application process• Virtual Card Account Launch• Corporate accounts closure with bulk termination of all agreements• Design and implement the unclaimed funds process for closed accounts• Compliant Management & Customer Service Support Re-design in Turkey • Kazakhstan Commercial Cards Operational Model Change • Product Sunset: design, approval and end-to-end execution of product exit plan.

• New card-based product development and implementation as well as exiting product modification• Product efficiency assessment and growth points identification• Business requirements document preparation and approval • Tariff policy and product strategy development • Backlog management, project prioritization and release scoping• User Interface & User Experience design• Project Management and interaction with other departmentsMain achievements:• Cash Back credit card launch - Top 2 product in the segment on Russian market in terms of client benefits• Grace period introduction for existing portfolio and new acquisition• Credit card variable monthly payment introduction• Pro-active & re-active retention – 5% conversion rate• Instant credit card launch as a dual product to personal cash loan – Incremental 40% to active clients acquisition • Credit card sales process via automated marketing channel with postponed card issuance – Card activation and usage rate growth by 30%;• Credit card multi-step activation strategy introduction – Activation rate growth by 10%• Credit cards x-sell re-launch - 5% to the total card applications traffic• Risk-based variable pricing introduction for credit cards• 10% cash back x-border acquisition campaign.

• Identify the value of banking products and benefits for the clients• Asses the profitability of product segments and model a Net-Present-Value• Design the promo campaigns and optimize the baking processes• Build an effective sales funnel and identify growth opportunities• Manage credit card portfolio development projects• Cross-functional interactions with legal, marketing, finance, data management and other departments• Define reporting requirements and work with dataMain achievements: • Launch of complex customer engagement strategy on early month on book, aimed at increase of cards activation and usage rate as well at the balance growth • Regular dormant account closure process launch • 3% increase in share of active clients due to launch of activation and usage campaigns• Credit card activation rate increase by 5% due to optimization of card delivery process• Sales training program for 3rd party vendor employees• Incentive plan adjustment and optimization for the customer engagement team.

• Ensure continuity of customer service support and manage a staff of up to 20 people• Control the execution of individual and team service and sales targets • Evaluate performance of the employees, provide feedback and cooperate with the human resources deportment in staff promotion, termination and hiring.• Prepare reports, analyze the KPI results and reach the key performance indicatorsMain achievements:• Average Team Quality results improved by 10%• The team started regularly reaching the monthly sales targets

• Consulting retail clients on the entire range of banking products, handling the client requests and resolving issues• Operational client support (transfers, card activation and maintenance, statements generation, etc.)• Conduct cross-sell of banking products and supplementary services to existing clients & new clients on inbound and outbound calls• Achieve service & sales targets Main achievements:• Top 5 service quality results on monthly basis• Winner of personal loan cross-sell contest