Sergey Kulakov Email & Phone Number

Russia

Воронеж, Воронежская Область, Россия

As Technical Project Manager is integrateg into number of presale activities within Implementation and Support Division for Astra Group products. As Project Manager is responsible for Intergration and Support Projects for Russian Customers, its fulfillment and PnL.

Voronezh, Russia

- Service Delivery Manager for IT Service Projects (annual revenue €1.5m, growing +25% per FY21),- Operation management for medium/small IT projects (SPOC, KPIs, SLAs, mentoring, motivation, process documentation, sharing experience and best practices),- Project support from Transition to BAU: RFP, service transition, acceptance into service, finance/process support, building a strong and adaptive BAU team, strong focus on customer values,- Contract management, Account management, - Pre-sale activities.

Voronezh, Russia

- Delivery & support of complex application management projects,- Management of large scale changes,- Pre-sales activities,- ITIL Trainer.

Russia, Moscow

- Single point of contact for IT operation topics at events including: IT operations planning, implementation and decommission, - Managing and driving communications related to IT operations with all involved stakeholders (customers, 3rd parties and partners),- Participating in design and implementations of IT operation policies and procedures, - Ensure all requests are handled and closed within the agreed level of service, - Managing IT staff, 3rd parties and volunteers.

Turkmenistan

- IT Support model implemented in the application of industry best practices,- IT Service Management system delivered to consolidate all Technology departments, 3rd party suppliers and Ministries in to one environment, - Distributed Helpdesk support based on ITIL practice delivered a user support for internal and external clients, included VIP support and events with participation of Prime Ministry,- IT Educating program have delivered to share best practice within local employees (500+ employees has been trained), - Unified quality of service and service catalog have been distributed within all competition and non-comp venues.

Voronezh Region, Russian Federation

- Experience of running Application Management, Business Process Operations projects; Service Desk Management 24x7;- Work on multiple projects in a parallel; - Process adherence and handling of problems according to SLAs/OLAs;- Excellent Problem Solving Skills, highly organized and a good multi-tasker, strong leadership capabilities;- Ability to work under pressure with strong deadlines for international customers; - Service Delivery Management (ITIL), Project Management; Escalation Management, - People management: recruitment, mentoring, training, target setting and performance assessment, resource planning, optimization (LEAN).- Implementation of Known Error and Knowledge Database based on OSD Remedy, SDM12, Sharepoint technologies;- Reporting and trend analysis.

Sochi

Achievements:- 57 team leaders was hired and trained for working as Service Desk Supervisor at 10 competition and 11 non-competition Olympic Venues,- 41 managers as direct subordinates supervised at Coastal Cluster Venues,- 7 equipment implementation projects are successfully completed as engineer and implementation group leader,- 5 international sport events and 2 technical rehearsals was supported as Venue Service Desk team lead at 4 competition venues and 1 non-competition venue,- Olympic and Paralympic Games as Cluster Service Desk Manager and Venue Service Desk team lead at Coastal Village was supported successfully.

Voronezh Region, Russian Federation

Achievements:- 22 Service Desk engineers for 5 customers (Siemens, Atos, Barclays, Mercedes Benz Rus, Coty Beauty) in direct subordination,- Service transition from 5/2 to 24x7 for Help Desk group was implemented,- 10+ engineers was increase his/her level up to 2nd level support team or to team leader within 3 years,- 200+ procedures and guidelines for help desk engineers and more that 100 manuals for users was created,- Trouble ticket time registration has been improved on 30%,- Local incidents knowledge DB which based on BMC Remedy was designed and implemented.

Voronezh Region, Russian Federation

Job responsibilities:-Registration, processing and execution of trouble tickets which incoming via phone, e-mail from Siemens employees,-Incident resolution in connection with domain accounts (ActiveDirectory), access rights (AD) and Windows applications,-User consultation in connection with IT topics (hardware, software),-Designing of Service desk team technical procedures.Fujitsu-Siemens Computers Help Desk EngineerJob responsibilities:- full live time processing of trouble tickets (registration, classification, escalation, closing)- Fujitsu-Siemens computers user consultation on 1st support level (laptops, PCs, PDA).

Voronezh Region, Russian Federation

Job responsibilities:- media content supervision,- planning an IT equipment upgrade,Achievements:- I have implemented a new advertising offer for a new customers: show the benefits of TV, show your positive brand on positive TV, show you brand next to well-known brand,- I have improved a coping and storaging process incessancy, - I have improved DB for media content which saves time and CPU performance during multitasking processes.