Sergey Lagutik Email & Phone Number

Belarus

Minsk, Belarus

Key Responsibilities: • Define and Execute Strategy in IT area to fulfill Company goals and Transformation Roadmap • Teams leadership 180+ people and Team skill development• Running IT system landscape and driving all IT projects and IT related activities• Digitalization of customer experience as well as internal processes• Product development to fulfill customer and business expectations and goals• Budget planning and Vendor management. Due Diligence and M&A stream leadKey achievements and projects:• Agile introduction and implementation of new product development and delivery approach• IT system landscape simplification up to 20%• Outsource to Insource development and Open Soft/Free Soft implementation• Time to market improved up to 3 times depends on business value stream• Costs reduction based on proper team load and processes automation and optimization• IT CAPEX saving by two times and OPEX ~20% decrease• My A1 Self-Care App implementation and development, 2m+ MAU, top 3 rating in apps stores• Voice Assistant launch: ~70% inc. calls served by VA, 200+ call center FTEs optimized• Chat Bot implementation for customers and HR Chat Bot for internal process optimization• Rebranding project from velcom to A1 Belarus with absolutely new product portfolio launch• Customer merge mobile+fixed+TV+ICT in common BSS and converged product portfolio launch• Owner and Project Director role in BSS and OSS projects

Key Responsibilities: • Teams leadership 300+ people, Budget and Vendor management• Telecom Network and Enterprise IT Operations• Due Diligence and M&A stream leadKey projects and achievements:• Full Radio Access Network SWAP project done in 1 year• Virtual Network Core implementation (first virtual core network in the world) in 9 months • IT system landscape redesign and SOX implementation• E-Commerce platform implementation based on SAP Hybris platform• Fixed OSS implementation as step from a mobile operator to the convergent company• BSS&OSS consolidation and integration of customers from acquired companies (M&A)• Best network availability KPI ever and Best IT systems stability and performance ever• Cost reduction based on processes automation and optimization (-10% FTE)

• Systems and Budget Ownership for Development & Operation of VAS platforms• Program and Project Owner role in 15+ major VAS related projects• Key member of Telecom Austria Group CSN experts• A2P monetization project that brought 1,5 mio EURO yearly revenue with almost no costs• Approx. 30% workforce reduction due consolidation and SWAP of legacy Service Platforms

• Ownership and Operation & Maintenance of Telecom VAS platforms. E2E quality monitoring• Project Technical Lead role in variety of VAS related projects. New services development

• Operation & Maintenance of Telecom VAS platforms

• Software Development• System Administration

Engineer-Programmer

Education record