Sergey Paslar Email & Phone Number

Ottawa, Ontario, Canada

● Responsible for researching, gathering, and validating qualified information for customers purchasing and managing SSL certificates and products with the purpose of ensuring adherence to strict verification policies and procedures through Qualified Independent and Government Information sources.● Execute verification procedures and ensure that customer account and order information conforms to guidelines and requirements set by international governing bodies.● Work closely with the Verification Auditors, to resolve customer issues and actively contribute to the development and recommendation of issue resolutions.● Assist partners, affiliates and customers with their enquiries.

Sofia, Bulgaria

● Verification of personal documents such as national identity card, passport, driver's license, billing and financial statements and other for the legality and authenticity of personal data.● Taking appropriate action to identify and help minimize the risk posed by fraud patterns and trends.● Maintaining high ethical standards with respect to personal data. ● External communication with platform users and internal solution of any technical requests via online chat and email between the departments

Bulgaria

● Using company and third-party platforms and risk engines, as well as personal qualities, knowledge and intuition for identification and take action against fraud and money laundering behavior.● Taking immediate preventive action to reduce the risk of loss and the company's reputation.● 24/7 real-time queue monitoring, security audit reporting, and other ad hoc tasks.● Updating internal databases and summarizing the latest cases of fraud, account takeover and money laundering. ● Communication with partners and financial institutions such as: banks, merchants, processors, other financial service providers for the purpose of interaction and to reduce risks.● Offering recommendations and sharing ideas with the other teams within the Risk&Payments department.● Identification of new trends, patterns and fraud rings. Adaptation to the new methodology.● Switch between high/low priority tasks, take on other duties and projects as needed.

Sofia, Bulgaria

● Ensuring the smooth operation of the platform for drivers and passengers and its geographical/route services in Eastern Europe● Full KYC verification of the platform clients. Assistance in setting up a personal account and adding payment instruments.● External communication with platform users and internal solution of any technical requests via online chat and email between the departments.● Coaching and shadowing the new team members.● Assistance in the development and implementation of a quality control manual.● Compliance with SLA and QA requirements.

Sofia, Bulgaria

● Inbound/outbound phone and email communications with the company customers who have their money transfers on hold and require enhanced verification and additional explanation.● Tracking, analyzing and processing transactions with identified potential risk.● Researching and comparing personal details provided by the customers with the SDN list and assessing the risk level of identified transactions.● Communication with the company's partners providing our services, including banks, currency exchange offices, marketplaces, as well as assisting them in resolving technical issues and guiding them in relation to the correct verification of the identity of customers.

Sofia, Bulgaria

● Offering the company customers by phone and e-mail of gaming / betting products of the company. Ensuring customer satisfaction and timely informing about the new promotions.● Providing customers with support related to platform terms and conditions, payment methods and withdrawal options via online chat, emails and phone calls.● Аchievement of set targets by performing a telemarketing “cold” sales, as well as offering new gaming/trading platforms and bonus campaigns for the company's VIP clients and regular players.● Performing KYC verification.● Monitoring for possible fraud and collusion indicators with further escalation to level 2.

Master'S Degree, European Studies

Activities and Societies: Taking part in the international conference and practical course for counteraction of the "Illegal migration.

Bachelor'S Degree, International Relations And Affairs

Activities and Societies: Member of the student council; Active participation in the implementation of the "European student grants.