Sergey Sazonov Email & Phone Number

Novi Sad, Rs

Novi Sad, Vojvodina, Serbia

Projects:JournalDistributed, multi-source, AI-powered Journal of user's health and wellness-related events, activities, science-based opinions, and recommendations.Technologies:- Languages and frameworks: Python Asyncio, JavaScript, FastAPI, SLQAlchemy, Alembic- Databases/Storages: PostgreSQL, AWS S3, AWS DynamoDB, ElasticSearch, Redis- Messaging: Apache Kafka, AWS SQS, AWS SNS, AWS Kinesis Firehose- Execution Environment: AWS Lambda, Kubernetes- Infra: IaC(Terraform)- Other: LLM code-generation pipelinesRnD ProjectsDelivery top-notch health-science algorithms to users at scale.- HRV Measurement processing (~1m measurements per day, ~12 Transactions Per Second)- Blood Pressure Measurement processing- User Workday/Productivity Opinion- Backend for Today Screen feature- User feedback processingTechnologies:- Languages and frameworks: Python Asyncio, FastAPI- Databases/Storages: AWS DynamoDB, PostgreSQL, ElasticSearch, AWS S3, Redis- Messaging: AWS SQS, AWS SNS, AWS Kinesis Firehose- Other: Apache Airflow- Execution Environment: AWS Lambda, Kubernetes- Infra: IaC(Terraform)Data Import SystemStabilization, optimization and extension set of legacy services that import health and wellness related user data fromexternal sources to Welltory legacy data processing system as well as to newly-designed DataLakeExamples of external data sources: AppleHealth, Garmin, Oura, Rescuetime, etc - 20+ integrations in total.Technologies:- Languages and frameworks: Python, Django/DRF, Celery- Databases/Storages: PostgreSQL, Apache Cassandra, ElasticSearch, AWS S3, Redis- Messaging: AWS SQS, RabbitMQ- Execution Environment: Kubernetes

Moscow, Russian Federation

Responsible for overall Business Management and Operations in Enterprise Services RussiaActing as a key supporting resource to Services Director I took over extended set of Services-wide responsibilities including:• Alignment, execution of business rhythm within services department (consulting, support, sales, operations) and cross-segment (EPG/PS/Office of COO, HQ)• Budget planning, scorecard planning, target setting, MBU/QBU, MYR• Execution planning and tracking• Change management• End-to-end Operations• Compliance• Project management• Vendor management

Responsible for implementation of Services Sales Processes, sales and business operations, adoption of relevant tools and cross-segment collaboration.Keeping my report line to Services Director I have extended the area of focus and responsibility to Sales excellence and operations by:• Establishment of key Services Sales business processes: Forecast Management rhythm, opportunity review board, deal review boards on various levels• Adoption of relevant Sales Management tools (GSX, EBMS and BMX)• Development of Sales Strategy, Model, Territory coverage. Target, quota setting and distribution. Ongoing quota/territory management• Management of cross-segment (EPG/PS/SMSP) alignment on Territory and Account Coverage. Targets and quota distribution, performance management• Development and implementation of cross-segment services ROB and reporting to facilitate alignment and support effective discussion and decision-making• Support for Sales Director and Services director in sellers performance forecasting and management. Drive Sales capabilities assessment, readiness and development planning• Services Scorecard attainment forecasting and management• Ownership on Services Scorecard and Services metric on Sub Scorecard, GPF, MYR, Budget top-line planning

Responsible for subsidiary level strategy execution through service line marketing activities and target setting to enable field landing/execution through service sales and delivery:• Strategic growth planning and ownership: long-term headcount planning, sourcing strategy, sales capacity and capabilities improvement• Microsoft Services and Subsidiary scorecard delivery planning, alignment with EPG, Marketing, Partner (Segment Alignment Workshop). Owner for Services Metric at Subsidiary scorecard• Owner of Services Marketing planning and execution, including market research, collaboration with EPG Marketing, demand generation events, printed materials• Corporate and HQ programs landing

As a Manager of the Support Practice working with Telecom and Communications Sector customers I’m responsible for following areas in Microsoft Premier Support business:• Business Development management. • Customer Satisfaction• Operational Excellence• Support Services Delivery Management • People ManagementIn the role I’m being the only front line, customer facing support manager within the Services organization responsible for the Microsoft Premier Support business development in Telecom and Communications Sector Market, overall quality and satisfaction of a customer’s managed support relationship.

Building relations with IT organizations of biggest Telecom companies in Russian market. Managing Microsoft Premier Support services delivery for Telco vertical.

Acting as Consultant in IT Infrastructure projects for several representative offices of Danish and English companies: Dirol-Catburry, Dandy Distribution, Velux, Wavin, Bech-Bruun Dragsted, e.t.c.Major competencies: Microsoft Infrastructure Products, Nortel Contivity Switches, Unix