Sergey Selivanov Email & Phone Number

East Brunswick, Nj, Us

Greater New York City Area

Experience working with Salesforce platform (Lightning and Classic interfaces), Sales Cloud, Pardot, Veeva VaultProviding 3rd line technical support to customer, troubleshooting technical issues and solving incoming escalations from users.Implementation and customization of standard and custom objects and fields, page layouts, validations, workflow rules and flows, sharing and access settings and rules for automating business logic based on custom requirements.Gathering, analyzing and documenting data and business requirements to develop and implement new processes.Direct Collaboration with Development Team on development and implementation according to client requirements.Creating of reference documentation and User Guides on new tools and processes. Onsite and remote training of new and existing users.

Greater New York City Area

Salesforce:Salesforce implementation across companySalesforce Lightning implementation across companyWorkflow development and setupDatabase maintenance, data management and import via internal and external applications (Data Import Wizard, Data Loader), database de-duping and consolidationReview and recommendation of best practices and Salesforce usability changesIntroduction of Salesforce to new users, respond and resolve inbound user casesProvide ongoing support to all employees of the companySetup of role hierarchies, access levels, permissions, profilesCreation and setup of fields, custom objects, formulas, workflows, validation rules, custom notifications and auto response messagesLead assignment and distribution setupDeveloping of reports and dashboardsSalesforce third party application selection and managementIntegration with External applicationsPardot:Deployment and Integration of Pardot system with CRM (Salesforce)Creation and setup of fields, forms, handlers, segmentation rules, automation rules, email templates and auto-respondersSet up of connectors and integration with social networksIntegration with Company websiteDevelopment and implementation of Drip and Engagement CampaignsManaging marketing automation instances, including creation of landing pages, lead scoring models and grades

Greater New York City Area

Salesforce:Setup of role hierarchies, access levels, permissions, profilesCreation and setup of fields, custom objects, formulas, workflows, validation rules, custom notifications and auto response messagesLead assignment and distribution setup.Data management and import via internal and external applications (Data Import Wizard, Data Loader, G-Connector for Salesforce), database de-duping and cleaningDeveloping of standard and deeply customized reports and dashboardsSalesforce third party application selection and managementReview and recommendation of best practices and Salesforce usability changesProvide ongoing support to C-level management, Sales, IT/Development and Marketing teamsIntroduction of Salesforce to new users, respond and resolve inbound user casesIntegration with External applicationsPardot:Deployment and Integration of Pardot system with CRM (Salesforce)Creation and setup of fields, forms, handlers, segmentation rules, automation rules, email templates and auto-respondersSet up of connectors and integration with social networksIntegration with Company website in collaboration with Development Team.Development and implementation of Drip and Engagement CampaignsManaging marketing automation instances, including creation of landing pages, lead scoring models and gradesPosting across social network channelProject administrator:Monitoring and evaluating Sales team activities and performanceImport of financial data to SFTracking projects, Resolving issues related to the projectCoordinating project schedules, resources, equipment and informationAssign tasks to internal teams and assist with schedule managementPerforming other assigned administrative duties

Brooklyn, Ny

Creating new products, categories, descriptions on company’s sales platforms using Channel Advisor, Amazon Seller Central, eBay Selling Central . Test outputs and fixing bugs.Inventory management using Excel and Access, database development for inventory management and price control. Managing FBA inventory.Orders and Shipping labels processing through different shipping providers.Providing comprehensive customer support through full sales cycle.

Brooklyn, Ny

Order processing, packing and shipping.Creating and uploading product related information using Photoshop, CorelDraw, HTML.Creating new listings on eBay and Amazon, prices correction, photos preparation.General customer support.

Minsk, Belarus

Accident registration and tracking, case investigation.Inspection of damaged vehicles, damage assessment.Verification of submitted documents, preparation and distribution of payments.Claim settlements under Cargo Carrier’s Liability Insurance and freight forwarder liability insurance.Special software: Audatex (AudaShare)

Minsk, Belarus

Hiring, scheduling and training of employeesProgram scheduling.Generating new programs and company's innovation strategy. Advertising, PR, Social media advertising.Organization of public events

Recetto (No), Italy

General club management, boat and facilities maintenance.Training scheduling, training of athletes and club members.Organization of competitions (World cups, World Championships, Nationals)

Master’S Degree, Economy

Bachelor’S Degree, Commercial Activity In Transport And Communications