With over 17 years of experience in developing, implementing, supporting, and troubleshooting IVR applications, Сontact Сenters, PBX, WFM, VoIP, and call recording systems, alongside 4 years of experience in implementing, developing, and supporting voice and chatbot assistants, including training their language models.Specialties: Aspect Unified IP, Aspect Quality Management, Inbound Routing, Outbound Routing, Contact Centers, VOIP, Omilia DiaManT, Omilia deepNLU, Teleopti WFM, Nexidia, Audiocodes Mediant VE SBC, Telecommunications, Unified communications, SIP, Voice Recognition, Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Voice Mail Systems, Call Loggers, Project management, Implementation of telecom equipment, Configuration or Routing - TDM, Configuration of Routing - VOIP, IVR configurations, IP PBX Installation, PBX Installation, Aspect UIP&AQM system configuration, Aspect UIP&AQM troubleshooting, Whisbi, MX-ONE, Hicom 150, HiPath 3000, Asterisk, Grandstream PBX.
Freelance
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FreelanceWarsaw, Pl
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System EngineerFreelance May 2024 - PresentWarsaw, Mazowieckie, Poland
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Senior EngineerA1 Belarus Aug 2019 - Mar 2024Minsk, Belarus• Design, deployment, configuration, commissioning, and technical support (24/7/365) of the following equipment and software:– IVR and Contact Centers: Aspect Unified IP 7.3 & 7.4– PBX: Ericsson MX-ONE; Grandstream UCM6xxx; Asterisk; VoIP platform RTU– Voice and Chat Assistants: Omilia Diamant– Call Recording Systems: Aspect AQM 8.3 & 21; Vidicode Araña– Workforce Management Software: Teleopti (Calabrio) WFM (7.x & 8.x)– Session Border Controller: AudioCodes Mediant VE– Nexidia Speech Analytics 2.x• Development and training of Automatic Speech Recognition system for Voice and Chat assistants• Configuration and launching of automated voice outbound campaigns utilizing IVR and Voice assistant• Implementation and execution of Contact Center strategy for voice, chat and email channels• Administration of MS SQL and MySQL databases, experience working with Oracle DB. Preparation of SQL queries for internal BI group. Proficiency in Oracle PL/SQL• Administration of virtual and physical servers on Windows and Linux, • Management of virtual servers on VMware vSphere, where my systems were hosted• Enterprise Release Management for IVR, Voice and Chat assistants• Configuration of Zabbix monitoring system for internal use• Working with Anritsu Performance Analytics equipment for telecommunications operators -
Senior EngineerUnitary Enterprise Velcom (Velcom & Privet) Oct 2015 - Aug 2019Minsk, Belarus• Design, deployment, configuration, commissioning, and technical support (24/7/365) of the following equipment and software:– IVR and Contact Centers: Aspect Unified IP 7.2 & 7.3– PBX: Ericsson MX-ONE; Grandstream UCM6xxx; Asterisk; VoIP platform RTU– Call Recording Systems: Aspect AQM 3.7 & 8.3; Vidicode Araña– Workforce Management Software: Teleopti (Calabrio) WFM (7.x & 8.x)– Nexidia Speech Analytics 2.x• Configuration and launching of automated voice outbound campaigns utilizing IVR• Implementation and execution of Contact Center strategy for voice, chat and email channels• Administration of MS SQL and MySQL databases, experience working with Oracle DB.• Administration of virtual and physical servers on Windows and Linux, • Management of virtual servers on VMware vSphere, where my systems were hosted• Enterprise Release Management for IVR• Configuration of Zabbix monitoring system for internal use• Working with Anritsu Performance Analytics equipment for telecommunications operators
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Manager Of Support Group Of Contact Center And PbxUnitary Enterprise Velcom (Velcom & Privet) Jul 2012 - Oct 2015Minsk, Belarus
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EngineerUnitary Enterprise Velcom (Velcom & Privet) Apr 2006 - Jul 2012Minsk, Belarus
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Senior Engineer Of Maintenance Department Of Construction DivisionSencom Ltd. Apr 2004 - Sep 2005Minsk, Belarus
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Engineer Of Technical Operation And Maintenance DivisionSencom Ltd. Aug 2002 - Apr 2004Minsk, Belarus
Sergey Starovoitov Education Details
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Institute IbaGrade: Devops Engineer
Frequently Asked Questions about Sergey Starovoitov
What company does Sergey Starovoitov work for?
Sergey Starovoitov works for Freelance
What is Sergey Starovoitov's role at the current company?
Sergey Starovoitov's current role is ✅ DevOps | IVR | Contact Center | Telecommunications | NLU | ASR | PBX | CTI | WFM.
What schools did Sergey Starovoitov attend?
Sergey Starovoitov attended Belarusian State University Of Informatics And Radioelectronics, Institute Iba.
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Sergey Starovoitov
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