Sergei Balalaev Email & Phone Number

London, Gb

Dubai, Ae

Mappable is a geo-platform that offers customizable and locally relevant API and SDK solutions + integrated navigation experience for clients all around the world (used by e-commerce, taxi and delivery companies around the world). We have 20+ year of expertise with thousands of B2B/B2G clients in our portfolio.My current responsibility is launching our operations in a new market, Indonesia, from the ground up. My key activities are:* Conducting market research to identify opportunities and challenges* Leading negotiations with partners and potential clients to establish strategic relationships* Facilitating the signing of MoUs to secure collaborations* Supporting product development to align with market needs* Developing an investment case to secure internal approvalKey Achievements on Commercial Director role:* Successfully achieved a significant YoY budget increase.* Led the initiative to change pricing strategy, resulting in a substantial impact on revenue throughout the year.* Identified and converted a B2C product into a B2B product for the automotive industry, creating new opportunities for business growth.Management Skills:* Led a team of 3 non-specialized managers, transforming it into a team of 7 specialists and multiple non-direct employees.* Implemented crucial roles such as sales, customer success, and qualification managers and provided comprehensive training to ensure excellence in their duties.* Introduced a culture of knowledge sharing across teams, fostering collaboration and continuous improvement.* Developed and implemented a systemized approach to sales, customer success, and support functions, resulting in improved SLAs and a reduced number of critical incidents.

API Yandex Maps – cartographic and geolocation solutions for businesses.I'm responsible for the sales and customer success teams.

Rijswijk, Zuid-Holland, Nl

Retail Rocket closed Series A round ($24M raised): https://tcrn.ch/3yxzeX61. Four new products launched (ideas, customer interviews, business requirements, price models, GTM strategies)2. Led close communication with CS / sales / marketing / finance teams in order to align product goals3. Built partnerships with several CRM agencies and SMS providers4. Developed product owners motivation plan, based on churn / new business metrics5. Managed 4 teams: 3 product teams + 1 CRM agency team (20 employees overall)

Rijswijk, Zuid-Holland, Nl

1. Created CS/sales job descriptions, was responsible for hiring, onboarding and training new CS/sales managers2. Developed motivation plans for Customer Success managers, including KPIs to increase clients "switching cost" of our products3. Managed up to 7 Customer Success managers, with regular reporting and task control. Also achieved the lowest staff turnover of all CS teams4. Over 100% annual budget completion (three years in a row); monthly receivables <3% (best result in a company)5. Developed culture for annual up-sell of current clients, which gave more then 10% MRR increase

Rijswijk, Zuid-Holland, Nl

1. Completed annual sales budget plan for 109%, voted as the best Sales Manager 20142. Signed more than 25 contracts (top-250 Russian e-commerce)

Austin, Texas, Us

WW marketing and promotion of iOS apps; working with iTunesConnect.