Sergey Bar Email & Phone Number

Center District, Israel

Overview:A company specializing in the development of a multidisciplinary B2B Video Management System (VMS) generating $30M in annual revenue. Serving a global enterprise customer base, the company integrates thermal sensors, intelligent thermal cameras, AI algorithms, and radar technology, with a strong focus on desktop and web application testing.Responsibilities & Achievements:• Led QA for a multidisciplinary complex system • Managed test plans aligned with business and project objectives.• Showcased product features at industry events, highlighting technical capabilities.• Supervised a team of 3 senior QA engineers, driving quality initiatives, improving team efficiency, and mentoring.• Operated within a matrix management model to ensure cross-functional alignment and timely project delivery.• Owned a key product feature, conducting research to optimize functionality, UX, and performance.• Acted as the main point of contact for stakeholders, facilitating meetings and providing detailed updates, KPI reports, and insights to manage expectations and mitigate risks.• Delivered major releases on time with no critical issues, ensuring 100% compliance with project deadlines.• Fixed a memory leak, significantly improving performance and preventing app crashes.• Enhanced product stability, streamlined testing processes, and reduced bugs by 26%, supporting the development of advanced features.• Proposed and implemented over 100 improvements, resulting in significant performance and efficiency gains.

• Skilled in applying Agile and Scrum methodologies to manage and streamline projects effectively in 2-week sprints.• Proficient in tracking and reporting bugs using Jira, TFS, and TestRail.• Hands-on experience with DevOps tools like Jenkins and Bitbucket.• Strong problem-solving skills, including debugging logs and analyzing code to resolve issues.• Expertise in creating and maintaining comprehensive testing documentation (STP, STD, STR).• Experienced in setting up and managing testing environments with vSphere, Hyper-V, and Docker.• Knowledgeable in networking fundamentals and basic protocols.• Conducted performance, load, and stress testing to improve system functionality.• Advanced SQL skills, including writing complex queries and JOIN operations.• Tested web and desktop applications, firmware, SDKs, and client-server systems.• Proficient with tools like WireShark, Performance Monitor, VLC, ODM, dotMemory, dotTrace, Clumsy, Event Viewer, CPU-Z, and Process Explorer.• Experienced in working with Windows operating systems and Windows Server environments.• Developed and led AI video analytics testing and training sessions.• Consistently improved product stability, optimized testing efficiency, and reduced defects.• Contributed to the development of advanced and key features by leveraging in-depth system knowledge to ensure thorough testing.

Overview:A platform specializing in Learning Management Systems (LMS), designed to streamline and enhance corporate training and educational programs, with a focus on web application testing.Responsibilities & Achievements:• Ensuring the quality and functionality of web applications• Managed diverse testing methodologies, including Sanity, Functionality, Boundary Values, Usability, Error Handling, GUI, Integration, Acceptance, and Performance testing• Developed and maintained detailed test documentation (STP, STD, STR) to ensure consistent testing practices• Conducted weekly regression tests to maintain product stability and reliability, taking full ownership of the testing process• Operated within an Agile framework, contributing to rapid iterations and continuous product improvement• Utilized tools like Swagger and Jenkins for seamless integration and deployment processes• Managed bug tracking and resolution through Jira and Trello for efficient development• Expertise in Chrome DevTools for effective debugging and troubleshootingAchievements:• Collaborated closely with the development team, actively participating in feature stories to enhance product functionality and improve the user experience.

Overview:A retail chain specializing in a wide range of consumer products, including computers, electronic devices, home appliances, and accessories, with some branches offering computer repair services.Responsibilities & Achievements:• Responsible for driving sales performance and enhancing service quality• Utilized SAP and CRM systems to streamline store operations and improve customer experience• Took on a deputy-like role, supporting management in daily operations• Mentored new employees, helping them develop essential skills for a high-volume retail environment• Leveraged in-depth product knowledge to provide informed recommendations and engage effectively with customers• Increased customer loyalty and satisfaction through effective sales strategies and personalized service• Contributed to building a more knowledgeable and capable team by mentoring new staff

Responsibilities & Achievements:• Diagnosed hardware and software issues, providing effective solutions to restore functionality.• Ensuring the smooth operation of the store’s technical aspects.• Assembled and repaired PCs, providing customers with optimized products for performance and reliability.• Oversaw technical equipment and systems to ensure seamless functionality.• Ran benchmark tests using MemTest86, FurMark, Cinebench, and CrystalDiskMark to ensure that the hardware was free of faults.• Set up and configure new computers and peripherals for customers, including installing operating systems and essential software.• Educate customers on the proper use and maintenance of their devices, as well as providing tips for enhancing their PC performance.• Ensure all repairs and installations meet the store's quality standards and are completed in a timely manner.• Maintained high customer satisfaction by delivering reliable and efficient products and services.• Contributed to the store's operational efficiency through effective maintenance and repair of technical systems.

Overview:A retail chain specializing in connecting customers with a diverse range of leading technological brands, including software, gadgets, smartphones, computers, consoles, video games, and electrical products, while providing exceptional customer service and expert advice.Responsibilities & Achievements:• Orchestrated operations to ensure top-tier customer experiences and drive business expansion.• Managed multiple facets of store operations, including: Sales, Personnel supervision, Customer interactions, Customer interactions, Administrative functions, Promotional activities, Strategic partnerships.• Mentored newly appointed managers and staff on effective sales techniques, fostering a culture of excellence.• Implemented targeted initiatives to enhance cross-selling efforts, significantly increasing monthly revenue.• Utilized comprehensive knowledge of product technical specifications to improve sales proficiency and client service.• Spearheaded business development efforts by establishing and nurturing robust connections with B2B clients, providing customized solutions to meet their unique needs.• Enhanced cross-selling strategies, leading to a substantial revenue boost.• Improved sales proficiency and customer service through a thorough understanding of product specifications.• Successfully mentored new managers and staff, contributing to a skilled and cohesive team.• Forged valuable B2B partnerships and delivered tailored solutions, driving significant growth and client satisfaction.

Overview:A retail chain specializing in connecting customers with a diverse range of leading technological brands, including software, gadgets, smartphones, computers, consoles, and video games, while providing exceptional customer service and expert advice.Responsibilities & Achievements:• Identified customer needs and provided detailed information on technical specifications of products.• Conducted engaging product demonstrations to highlight features and benefits.• Offered expert advice on technical matters and provided post-purchase technical support to ensure ongoing customer satisfaction and optimal product performance.• Built strong relationships with regular customers, significantly boosting sales.• Improved store layout to enhance visibility and appeal to customers.

Overview:A leading provider of digital printing solutions, HP Indigo specializes in high-quality, on-demand printing for commercial and packaging applications, utilizing innovative liquid electrophotography technology to enhance efficiency and sustainability while delivering exceptional color accuracy and image quality.Responsibilities & Achievements:• Tested prints using various tools and utilities, delivering comprehensive test reports to ensure adherence to quality standards.• Ensuring strict adherence to quality control standards.• Mentored and trained new team members, enhancing their skills and ensuring a high-performing workforce.• Implemented improved quality control protocols to enhance operational efficiency.• Optimized the work pipeline cycle for better efficiency.• Communicated effectively with production line managers to align quality control processes with operational needs.• Conducted root cause analysis of defects and collaborated with teams to implement corrective actions.• Introduced real-time reporting systems, significantly improving communication and collaboration between teams.

Overview:As an Operational Communications Technician in the IDF, I was responsible for ensuring the functionality and reliability of military communication systems. My role involved the installation, configuration, and maintenance of communication equipment, including radios, satellite systems, and networking hardware. I worked under high-pressure conditions to maintain seamless communication between military units, resolving technical issues in real-time.Responsibilities & Achievements:• Installed, configured, and maintained military-grade communication systems.• Conducted routine diagnostics and troubleshooting to ensure system readiness.• Provided technical support and training to personnel on equipment use and maintenance.• Collaborated with other teams to optimize communication strategies.• Documented maintenance and troubleshooting activities, ensuring all systems were operational.• Adhered to military communication protocols and standards.