Senior Pre-Sales Engineer Of Contact Center Deployment Team
Kyiv, Ukraine
Solutions:- Cisco Unified Contact Center Solution Network Design (Packaging, Solutions Architecture, Deployment Models, Sizing).- Zoom, Verint Impact 360: Call Recording, Quality Management, Speech Analytics, WFO Solutions Design (Verint Impact 360 only).Duties:- Identify client requirements: (technical requirements, client infrastructure, configuration, and requirements), technical design (including solution configurations and diagrams) and planning phases of the sales cycle utilizing products and partners.- Determine scope and develop proposals.- Work with Sales to provide a response for technical RFI/RFP questions.- Responsibility for the build, delivery and management of proof of concept product evaluations and pilot projects.- Attend pre-sales client meetings and presentations with account representatives.- Successfully demonstrate products solutions in front of prospects.- Deliver on line and on site product demonstrations (as required or requested).- Provide the implementation team with all necessary documentation for the successful completion of the project (including solution configurations and diagrams).- Work with Services Group to ensure successful delivery of solutions to customers.- Provide pre-sales support for new and existing customers- Travel, as needed, to industry events, prospect and partner sites.- Develop product training material.- Additional responsibilities include providing on-site support, handling technical presentations at trade shows and conferences; and ensuring proactive communications with customers to ensure customer satisfaction.- Maintain an in-depth level of technical and industry knowledge through ongoing training and seminars.