Sergey Kenarev Email & Phone Number

Business analyst with 2+ years of experience in the project to create Pop-up widgets Claspo.io. Manager with 10+ experience in creating contact centers, optimizing business processes of contact centers, developing and optimizing CRM systems, creating and managing a team of 15-50 people.Skills:- Ability to collect and consolidate customer requirements;- Description of business processes “as is”, “as should be”;- Creating a business process map (Mind manager/ Xmind);- Search for performers, holding a tender;- Formation of technical specifications for the development team;- Monitoring compliance with development deadlines;- Search, selection, adaptation of a team of performers;- Motivation and feedback to staff.