Sergey Saenko Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

• Led a cross-functional Sales Support team to provide exceptional onboarding services to new NinjaTrader clients.
• Developed advanced knowledge of various department operations, including Brokerage Support and Treasury Support, to assist with eventual merge of the Client Services teams.
• Provided cross-department training during the Client Services teams merge.
• Led and collaborated on cross-department projects with Brokerage Sales, Marketing, and Orders Management.

Chicago, Illinois, United States

• Handled inbound and outbound prospect communication to provide product information, answer questions, and resolve purchase hesitations.
• Developed an efficient daily workflow system to effectively manage sales pipeline.
• Built strategic relationships with existing customers while conducting cold and warm calls with prospects.
• Monitored competitor trends and market shifts, local and international, to maintain company relevance.

Greater Denver Area

• Developed advanced technical knowledge of the NinjaTrader software to provide expertise in resolving NinjaTrader Client inquiries.
• Assisted with client escalations to provide quick, effective resolutions for upset clients.
• Adhered to exceptional quality and service standards to support operational goals, as measured by department KPIs.
• Worked with Scripting, Development and QA departments to report errors and bugs, as well as test bug fixes in future and sandbox releases.

Greater Denver Area

• Managed, trained and expanded a team of writers, photographers, assistants and junior editors to optimize production and quality of work.
• Provided final approval on readiness of written and photographed content, made back-end changes to prepare final version for publication.
• Met frequently with artists, managers, layout personnel, marketing directors and production managers to discuss projects and provide resolutions to problems.
• Developed future-proof, scale-able SOPs on… Show more
• Developed future-proof, scale-able SOPs on management of the team prior to exit of the role. Show less

Greater Denver Area

• Responsible for managing a small team of 15-20 contributing writers and photographers, as well as one press intern.
• Responsible for editing news segments and articles for grammatical and spelling errors, as well as content relevance and appeal to readers.
• Communicate with CEO, COO, Social Media Manager, as well as various Street Team Managers to ensure on-time deliverables and streamlined communication to all departments of the company
• Provide coaching and feedback to writers… Show more
• Provide coaching and feedback to writers and photographers in order to increase their performance and ensure on-time delivery of the content Show less

Centennial, Colorado

• Provided exceptional customer service to existing Zillow Group clients, ensuring client satisfaction and order renewal, to increase retention and client spending.
• Developed a work strategy to complete an average of 281 daily cases, 31% higher than department average during tenure.
• Averaged 21% case win rate, exceeding department's 20% average.
• Selected to test and report bugs on a new Department case management system, Alex Grace. Assisted with testing phone/text message routing… Show more
• Selected to test and report bugs on a new Department case management system, Alex Grace. Assisted with testing phone/text message routing, and post- launch legacy system backlog. Show less

2399 Blake Street St.150, Denver, Colorado, 80205

• Provided executive administrative support in a start-up environment, which included developing cross-department communication & SOPs, staff scheduling, and other tasks as assigned, in order to promote organizational.
• Developed a Sales and Recruitment Training Handbook that was used by the organization as a training resource for future hires.
• Led a team of four Business Development Associates, focusing on tracking and improving performance… Show more
• Led a team of four Business Development Associates, focusing on tracking and improving performance via KPI reporting, coaching and professional development.
• Managed a book of business equaling $150K.Notable Accomplishment: Filled entire Salesforce Administrator class of 30 people in 2 days, using best practices in recruiting, negotiation, and social media advertising. Show.

Associate Of Science - As, Computer Science

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Obtained courses towards degree

High School Diploma

Student Honor Roll and Dean's List from Freshman- Junior Year Successful Student-Athlete competing in Basketball and Track & Field DECA.