Sergi Folch Arbas Email & Phone Number

Barcelona, Cataluña, España

Estoy emocionado de compartir que he asumido el rol de Team Lead en Hyperion M&T. En esta nueva etapa, mis responsabilidades incluirán:-Coordinar y guiar a un equipo de 3 profesionales talentosos en proyectos clave para la empresa.-Crear y ejecutar estrategias innovadoras para mejorar la eficiencia y la calidad del trabajo del equipo.-Facilitar una comunicación efectiva entre diferentes departamentos y partes interesadas, promoviendo una cultura de colaboración y transparencia.-Supervisar la planificación, ejecución y entrega de proyectos, asegurando que se cumplan los plazos y los objetivos de calidad.Estoy ansioso por contribuir a los éxitos continuos de Hyperion M&T y por enfrentar los desafíos y oportunidades que vienen con este rol. Agradezco a todos los que han apoyado mi crecimiento profesional hasta este punto y espero continuar aprendiendo y creciendo en esta nueva capacidad.

Martorelles, Cataluña, España

As a dedicated Service Desk Specialist at Hyperion, I play a pivotal role in providing comprehensive global support across our dispersed offices worldwide. Leveraging my expertise, I deliver timely and effective solutions to address diverse technical issues, ensuring seamless operations for our international teams.Key Contributions:🔧 Global Support Excellence: Provide first-class technical assistance to users across multiple Hyperion locations, addressing hardware and software concerns promptly and efficiently.🌏 International Collaboration: Facilitate smooth communication and issue resolution by collaborating with cross-functional teams and stakeholders globally, fostering a cohesive support network.💻 Troubleshooting Mastery: Employ advanced troubleshooting techniques to analyze and resolve complex technical problems, maintaining optimal functionality for end-users.📞 Customer-Centric Approach: Prioritize user satisfaction by delivering exceptional customer service, promoting a positive experience for all Hyperion employees seeking assistance.🖥️ Software Proficiency: Demonstrate expertise in handling and supporting a variety of software applications, including M3, Jira Software, and other proprietary programs essential to Hyperion's operations.📊 Performance Metrics: Consistently meet or exceed service level agreements (SLAs) and key performance indicators (KPIs), ensuring the Service Desk functions as a reliable and responsive support hub.🔗 Knowledge Sharing: Contribute to the growth of the knowledge base, sharing insights and solutions to empower both the team and end-users to navigate technical challenges effectively.

Barcelona, Cataluña, España

📚 Digital Content Animator | Vicens Vives PublishingAs a Digital Content Animator at Vicens Vives, I spent a rewarding year crafting engaging educational experiences for primary school children. Leveraging my creative skills, I specialized in producing 2D animations using tools like After Effects, Premiere, Photoshop, and Illustrator.Key Achievements:🎨 Creative Animation Production: Developed captivating 2D animations that succinctly summarized primary school curriculum content, enhancing the learning experience for young minds on the Moodle platform.🖥️ Multimedia Mastery: Proficiently utilized industry-standard software such as After Effects, Premiere, Photoshop, and Illustrator to create visually appealing and educational animated shorts.📚 Educational Enhancement: Played a pivotal role in transforming traditional educational materials into dynamic digital content, making learning more interactive and enjoyable for elementary school students.💡 Innovative Approach: Introduced creative strategies to convey complex topics in a simplified and engaging manner, fostering a positive and enjoyable online learning environment.🌐 Collaborative Projects: Collaborated with a multidisciplinary team of educators, designers, and content developers to ensure seamless integration of animations into the Moodle platform, enriching the overall educational resources.

Vilassar De Dalt

📱 Community Manager | Illa FantasiaAs a Community Manager at Illa Fantasia, I orchestrated dynamic online engagement across platforms such as Instagram, Facebook, and Twitter. My responsibilities included:Key Responsibilities:📝 Social Media Management: Crafted and published engaging posts on various platforms, curating content to resonate with Illa Fantasia's audience.🎨 Image Editing: Skillfully edited images to enhance the visual appeal of posts, ensuring a cohesive and attractive social media presence.🎁 Giveaway Campaigns: Conceptualized and executed enticing giveaways to actively engage and reward Illa Fantasia's dedicated followers.💬 Customer Interaction: Responded promptly to comments and customer inquiries, fostering a sense of community and addressing concerns effectively.📞 Telephone Customer Service: Provided attentive customer service via telephone, addressing queries and ensuring a positive customer experience.

Barcelona Y Alrededores, España

Computer Assembly Technician | LisotAs a Computer Assembly Technician at Lisot, I specialized in the meticulous assembly of computers, focusing on the installation of hardware components. My role encompassed:Key Responsibilities:🔧 Computer Assembly: Expertly assembled computers, ensuring precision in the installation of various hardware components to meet quality standards.🖥️ Software Installation: Installed and configured computer software, guaranteeing seamless functionality for end-users.📞 Customer Support: Provided assistance to clients through both telephone communication and dedicated software programs, addressing inquiries and troubleshooting issues effectively.

Animaciones En 3D, Juegos Y Entornos Interactivos, Animation, Interactive Technology, Video Graphics And Special Effects

Grado En Sistemas Microinformáticos Y Redes, Computer And Information Sciences And Support Services