- Manage projects and PoC's- Set down project requirements and offer solution proposals - Provide technical support to customers and Sales- Lead customer solutions

Natural Language Processing (NLP) and Artificial Intelligence (AI): Making online communication between machines and human beings easier and more natural.

 Providing first-class customer service in both administrative and technical fields Translation from English into Spanish and proof-reading of content for One.com website Dealing with customer queries both in English and Spanish in multi-channel (email and chat)  Ensruing that our perfomance as a team meets the requirements and needs of our customers

 Conducting outbound calls to ensure customers' satisfaction with the service and promote some marketing campaigns Troubleshoot and problem solving to customers using several back office tools Providing first-class customer service  Collaborating to the creation of knowledge base cloud for training purposes Dealing with customer queries both in English and Spanish Working in close collaboration with our technical support team

 Organisation of academic groups accordingly to their level Providing individual tutorials to ensure students’ progress and performance Preparation of lessons for official examinations such as Cambridge FCE and CAE Providing communicative tasks to students and promoting classroom participation Providing 1 to 1 lessons for Cambridge FCE and IELTS preparation courses Managing recruitment, public and alumni relations and marketing activities Administering the 'student lifecycle' from registration or admission to graduation or leaving Managing and launching marketing campaigns to recruit new students Constant student support via email, facebook, messenger and other social media channels

 Preparation of lessons for children aged 14-17 Teaching grammar and vocabulary through role play  Promoting interaction among students of different nationalities and participation in the classroom Encouraging students to use vocabulary learnt in class to engage in activities in the real world

 Preparation of lessons and leisure activities for children aged 8-11 Use of a methodology firmly rooted in the natural process of language acquisition Use of thematic short stories to present new vocabulary and structures, and follow-up in- classroom activities and outdoor games.  Ability to monitor and manage a classroom of 15 pupils aged 8-11

 Teaching classes in two companies: DSV Spain and DSO Barcelona.  Preparation of material focussed on the specific field of the company Combining general English and business English for senior executives Providing communicative tasks to students and promoting classroom participation

 Integrating thematic units, class discussions and group projects to encourage classroom participation Tailoring lesson plans according to the pupils’ needs and interests Use of different strategies accordingly to the pupils’ ages (children aged 9-11, teenagers aged 13-18, and adults) Teaching vocabulary and grammatical structures by completing communicative tasks Preparation of lessons for students taking the Cambridge First Certificate Exam (FCE) in English language