Sergil Johnson Email & Phone Number

Atlanta, Ga, Us

Denver, Colorado, United States

• Providing superior customer service• Assist in complete market surveys• Show, lease, and move in prospective community members• Update unit availability daily• Process rental applications• Process maintenance requests• Receive collections in accordance with Trinity’s standards• Clerical and phone support• Maintain all community members’ files, ensuring completeness and accuracy of all file documentation• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments areinspected to ensure all apartments are move-in ready to Trinity’s standards• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager• Conduct community members’ move-out unit walks• Additional tasks or duties assigned by Community Manager

Atlanta Metropolitan Area

Become familiar with the mission and objectives of The Home Depot and the In-store Environment TeamLearn about terms and concepts in merchandising as well as macro trends among younger generations in the home improvement sectorConduct and catalog primary customer research to better understand the Millennial and GenZ segmentsDevelop a customer profile to understand the nature and the buying behavior of the targeted segment betterConduct comparative analysis of other retailers to discover insights into best-in-class engagement of Millennial and GenZ segmentsCompare other retailers' strategies to THD's current in-store communication and design strategies and identify potential gaps and opportunitiesCreate and deliver a compelling presentation highlighting the findings and recommendations for how THD should evolve their in-store environment to best appeal to the Millennial and GenZ segments

Moreno Valley, California, United States

● Responsible for closing 50-100 cases daily over phone and email● Coordinate with management groups to problem-solve various customer complaints● Create reports and coordinate with management on procedure updates● Use of software such as salesforce, office, and GARPAC for customer service purposes

San Diego, California

La Jolla, California

Current Intern at the BRC ( Black Resource Center )

San Diego, California

Bachelor Of Science - Bs, Computer Science

Bachelor’S Of Art, Urban Studies And Planning, Junior

Activities and Societies: National Society of Black Engineers and Black Student UnionBeginning my senior year this fall as an Urban.