Sergio A. Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Overseeing schedule department staff and site managers and locations. In charge of the mobile fleet and MLEO Officers.

Toronto, Ontario, Canada

In charge of Pillar Security mobile team, coordinate with the team to attend the sites, making sure all employees are present for their shifts/groomed and in full uniform.Site visits, drop-offs, emergency response, MLEO services, and after-hours site inspection.Issuing MLEO services within Toronto, Vaughan, Markham, Brampton, and Mississauga.Managed service and work schedules for a low to high traffic portfolio.Responsible for tracking overtime, absenteeism, and employee requests.Developed and maintained effective and sound communication with employees.Assigning scheduling shifts over 400 employees within Pillar Security.

Toronto, Canada Area

Toronto, Canada Area

Direct and coordinate and assist staff with the detection, prevention and investigation of incidents, offering guidance and expertise, and ensuring that procedures are conducted in accordance withlaws and regulations.Establish contact and maintain excellent relationships with condominium corporations as well as staff.Inform personnel of changes in regulations and policies, implications of new oramended laws, and new techniques of security work, and train staff in proper workprocedures.Maintain incident logs, prepare daily handover reports, direct the preparation, handling, and maintenance of departmental/company records, and manage the unit's otheradministrative tasks.Respond directly to or ensure Site Supervisors respond to incidents within service levelagreements and in-line with SOPs.Monitor and ensure self and subordinate employees are in compliance with companyand customer policies and laws.Provide leadership and manage multiple sites: make decisions, solve problems, updaterecords/files.Coach, counsel, and motivate employees.Complete yearly staff performance reviews for Site Supervisors.Manage and ensure effective employee relations, sustaining an ethical, nondiscriminatoryand a safe work environment.

Site Supervisor, charge of the site, training new staff, access control, cctv monitoring, conceal private information, customer service and co-worker with Property Manager. Patrol area of responsibility, maintain schedules, make frequent patrol rounds, maintain daily activity log, and complete incident reports. Work side with Property Manager.Operate and monitor control panels, alarms and related security equipment. Perform and execute duties in accordance with policies and procedures as outlined in the Security Services Manual and Fire Safety Plan. Access Control functions: maintain access control: stage door entrance, emergency exits. Alarm monitoring: respond to duress alarms, intrusion alarms, door alarms, etc. Key management/ controls functions: daily key audits, maintain key ledgers. Report writing: submit daily incident and occurrence reports, daily memo book reporting. CCTV functions: monitoring and surveillance of cameras. Perform and assist with emergency response as outlined in the Emergency Response Manual. Monitor CCTV and surveillance camera, external and internal foot patrol train new security guard, and work at high profile condos. Perform at all times in a manner consistent with safe working practices and the Occupational Health & Safety Act

Toronto, Canada Area

*Oversee the scheduling of staff, manage attendance, train, support and provide coaching and feedback.*Perform proper follow up to investigations, implement corrective actions, document and depart protocols, while modeling the values of the Pillar Security Services.*Educate the general public on all by-law related inquires and disputes.*Effectively problems solve situations including dealing with conflict between staff, and between staff and customers.*Apply collective agreement language, policies and producers and coach staff regarding the same, along with providing mentoring to staff to develop skills and competencies.*Work closely with the HQ team to ensure consistency in messaging, expedited and appropriate resolution to customer concerns and inquires.*Set up hardware and installing and configure software and drivers.*Maintaining and repairing technological equipment (e.g. switches) or peripheral device*Manage security options and software in computers and networks to maintain privacy and protection from attacks.*Perform regular upgrades to ensure systems remain updated.*Provide technical expertise to end users troubleshoot network, hardware, and software programs.*Assess user needs and conduct online or in person training.*Arrange maintenance sessions to discover and mend inefficiencies.*Keep records of repairs and fixes for future reference.*Offer timely technical support and teach users how to utilize computers correctly.*Troubleshoot system failures or bugs and provide solutions to restore functionality. *Provide excellent oral and written communication skills. *Exhibit good report writing skills.*Demonstrate excellent organizational skills.*Demonstrate exercise, discretion and tact and to maintain a high degree of confidentiality.*Work independently.*Class G drivers license.*Demonstrate Computer skills relating to word processing and permit management systems.*Exhibit Excellent report writing skills

Canada

Toronto, Corporate, Oxford Properties Commercial building Patrol area of responsibility, maintain schedules, make frequent patrol rounds, maintain daily activity Monitor CCTV and surveillance camera, external and internal foot patrol. Responsible of high follow data center floor, theft, fraud and loss prevention and investigation. Access Control functions: maintain access control: stage door entrance, emergency exits. Perform at all times in a manner consistent with safe working practices and the Occupational Health & Safety Act. Report writing: submit daily incident and occurrence reports, daily memo book reporting.

Toronto, Ontario, Canada

High Profile Security Officer. Canada’s Largest Hotel Hospitality building patrol area of responsibility, maintain daily activity Monitor CCTV and surveillance camera, external and internal foot patrol. Daily proxy pen patrol, night routine frequent patrol rounds. Responsible of high flow hotel guests, theft, fraud and loss prevention and investigation. Access Control functions: maintain access control: stage door entrance, emergency exits test alarms. Alarm monitoring: respond to duress alarms, intrusion alarms, door alarms, etc. Key management/ controls functions: daily key audits, maintain key ledgers. Report writing: submit daily incident and occurrence reports, daily memo book reporting, and lost and found logs. CCTV functions: monitoring and surveillance of cameras. Dealt with difficult situation: trespass of private property, room eviction, noise complaint, guest illness, fraud commutation, etc.

Canada

Patrol area of responsibility, maintain schedules, make frequent patrol rounds, maintain daily activity log, and complete incident reports. Operate and monitor control panels, alarms and related security equipment. Theft, fraud and loss prevention and investigation. Perform and execute duties in accordance with policies and procedures as outlined in the Security Services Manual and Fire Safety Plan. Access Control functions: maintain access control: stage door entrance, emergency exits. Alarm monitoring: respond to duress alarms, intrusion alarms, door alarms, etc. Key management/ controls functions: daily key audits, maintain key ledgers. Report writing: submit daily incident and occurrence reports, daily memo book reporting. CCTV functions: monitoring and surveillance of cameras. Perform and assist with emergency response as outlined in the Emergency Response Manual. Monitor CCTV and surveillance camera, external and internal foot patrol, train new security guard, and work at high profile condos, party guard, mover guard, contractor guard. Perform at all times in a manner consistent with safe working practices and the Occupational Health & Safety Act. Residential guard to High profile condominiums and Commercial building.

Canada

A.S.P Residential Security, Security Supervisor Officer, Toronto. Monitor CCTV and surveillance camera, external and internal foot patrol, train new security guard, and work at high profile condos, party guard, mover guard, contractor guard.