Sergio Reyes work email
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Sergio Reyes personal email
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Dynamic, performance-driven, and Senior Level Business Leader determined to leverage major success in process analysis / improvement, operations management, strategic planning and profit growth in contributing to the bottom line for a growth-oriented company. - Drive top quality results within rapidly changing / highly competitive environments consistently streamlining operations, expanding business unit productivity and reducing costs. Formulate / interpret financial / statistical data with success facilitating critical decision-making and growth-development strategies to maximize capital investment and business opportunities. - Extensive experience with market/competitor analysis, process improvement, P&L, opportunity identification, vendor relations, contract negotiations, and development of vendor networks. - Knowledgeable in intercultural business communication; able to present business plans and advice to professionals at all levels of the career spectrum; establish and maintain solid business contacts and relationships; fluent in Spanish. Exceptional time management, organizational, analytical and problem-solving skills. Uphold outstanding level of customer service.Core Competencies:Operations Management & Efficiency - Process Expansion - P&L - Customer Relations - Engineering - IT - Staff Development & Supervision - Forecasting & Budget - Financial Analysis - Revenue Growth - Cost Reductions - Supply Chain - Analytics - Strategic Alignment - Inventory Management - Vendor Relations - Strategic Management - Project Planning & Leadership - Program Management - Enterprise Capacity Planning - Productivity Improvement
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Chief Operating OfficerMarketscale Jan 2019 - PresentDallas, Texas, Us
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Director, Platform Operations (Customer Success, Analytics, Program Management)Highmark Inc. Jul 2016 - Aug 2018Pittsburgh, Pennsylvania, Us- Led team of on and off-shore employees providing consultative services to client partners (health plans) and internal business units. - Coordinated the Annual Open Enrollment Period across all lines of business (Medicare, HCR, Medicaid, and Commercial). Increased customer satisfaction & response times, improved enrollment accuracy, and achieved 78% reduction in support costs. - Chaired a $5M program to deliver an enhanced / improved enterprise reporting product line.- Transformed operational area to a revenue-generating business unit offering advanced analytics, customized reporting, and process design solutions to clients. -
Senior Director, Engineering And Metrics (Operational Excellence, M&A, Planning, Analytics)Hms Sep 2013 - Jul 2016Irving, Texas, Us- Leveraged advanced expertise in successfully directing the transformation of HMS to a leaner and more efficient operation. Led team to provide consultative analysis, deployment expertise, and post-M&A operational integration. - Diagnosed and resolved issues across the enterprise, met current / future demands in volume / infrastructure development. - Influential in identifying $4+ million USD in revenue through successful process analysis and improvement; repaired damaged processes. Additionally achieved more than $1M USD in cost reduction opportunities. - Streamlined operations by designing production dashboards, defining key performance indicators, and deploying standard operating models across production / functional areas.- Led successful operational / infrastructure integration with HMS after the acquisition of Health Data Insights (HDI) beginning in 2015 -
Senior Manager, Product Lifecycle And Customer Care OperationsNokia Aug 2012 - Aug 2013Espoo, Southern Finland, FiBuilt and led a team accountable for planning and delivering the warranty support infrastructure for products in the North American portfolio. Responsible for delivering high-quality products and reducing warranty cost in North America. Collaborated with major U.S. operators in providing tailored B2B services (including contact center, reverse logistics and social media channels). -
Senior Program Manager, Consumer Services – North America Customer CareNokia Jan 2009 - Aug 2012Espoo, Southern Finland, FiLed large scope multi-functional programs aimed at improving sales area profitability, reducing operational costs and delivering industry-leading consumer services in collaboration with major U.S. operators. Led contact center operations for North America including the executive escalation team. Conducted extensive market research and benchmarking and led the strategy planning for customer service in North America. Full P&L ownership related to service offerings and support network
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Senior Partner Manager – North America Customer CareNokia Jan 2007 - Jan 2009Espoo, Southern Finland, FiLed a multi-site team responsible for managing the business relationship with service vendors across U.S. and Canada. Responsible for vendor selection, contract negotiations / administration and overall network design. In charge of over $10M USD of annual budget and the execution of the supply chain strategy for North America.
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Supply Chain And Logistics Manager - Smart PhonesNokia Jan 2004 - Jan 2007Espoo, Southern Finland, FiLed the enterprise solutions and multimedia business unit at the Fort Worth, TX factory, which delivered devices to the Americas region. Managed end-to-end process from raw material procurement to product delivery. Responsible for the coordination of supply and demand requirements for the region to achieve 100% fulfillment and on-time delivery. Collaborated with R&D and sales teams to match customer requirements and continuously improve product quality during the lifecycle of the project. Full P&L responsibility for the business unit. Responsible for $150M annual budget.
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Engineering ManagerTempel Jan 2002 - Jan 2004Chicago, Il, UsSupervised engineering teams across two factories responsible for plant layouts, capacity planning, equipment purchasing, and production efficiency. Conducted strategic and operational meetings with Tempel’s executive team. -
Project ManagerAmerican Airlines Jan 2000 - Jan 2002Dallas-Fort Worth, Texas, UsOperations Research and Decision SupportRecruited into a newly formed organization responsible for leading projects across business units to drive operational optimization, cost reduction, and improvement of resource availability and utilization. Coordinated end-to-end project cycle: from opportunity identification to solution deployment. Developed scheduling model to optimize availability and response time of cockpit crews. Presented model at the National Operations Research Conference in 2001. -
Business DevelopmentYork International Jan 1997 - Jan 1998UsIndustrial and Commercial EquipmentManaged relationships with medium and large enterprises in the Northeast region (Mexico). Explored business development opportunities with these accounts to expand the industrial and commercial equipment market penetration.
Sergio Reyes Skills
Sergio Reyes Education Details
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Texas A&M UniversityIndustrial Engineering; Operations Research -
Texas Christian UniversityBusiness Administration; Finance
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Tecnológico De MonterreyMechanical And Electrical Engineering
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Carnegie Mellon UniversityExecutive Education
Frequently Asked Questions about Sergio Reyes
What company does Sergio Reyes work for?
Sergio Reyes works for Marketscale
What is Sergio Reyes's role at the current company?
Sergio Reyes's current role is Chief Operating Officer (COO) at MarketScale.
What is Sergio Reyes's email address?
Sergio Reyes's email address is se****@****kia.com
What schools did Sergio Reyes attend?
Sergio Reyes attended Texas A&m University, Texas Christian University, Tecnológico De Monterrey, Carnegie Mellon University.
What skills is Sergio Reyes known for?
Sergio Reyes has skills like Supply Chain Management, Operations Management, Logistics, Procurement, Vendor Management, Process Improvement, New Business Development, Budgeting, P&l Responsibility, Program Management, Budgets, Change Management.
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