Sergio Reyes Email & Phone Number

Dallas, Texas, Us

Pittsburgh, Pennsylvania, Us

- Led team of on and off-shore employees providing consultative services to client partners (health plans) and internal business units. - Coordinated the Annual Open Enrollment Period across all lines of business (Medicare, HCR, Medicaid, and Commercial). Increased customer satisfaction & response times, improved enrollment accuracy, and achieved 78% reduction in support costs. - Chaired a $5M program to deliver an enhanced / improved enterprise reporting product line.- Transformed operational area to a revenue-generating business unit offering advanced analytics, customized reporting, and process design solutions to clients.

Irving, Texas, Us

- Leveraged advanced expertise in successfully directing the transformation of HMS to a leaner and more efficient operation. Led team to provide consultative analysis, deployment expertise, and post-M&A operational integration. - Diagnosed and resolved issues across the enterprise, met current / future demands in volume / infrastructure development. - Influential in identifying $4+ million USD in revenue through successful process analysis and improvement; repaired damaged processes. Additionally achieved more than $1M USD in cost reduction opportunities. - Streamlined operations by designing production dashboards, defining key performance indicators, and deploying standard operating models across production / functional areas.- Led successful operational / infrastructure integration with HMS after the acquisition of Health Data Insights (HDI) beginning in 2015

Espoo, Southern Finland, Fi

Built and led a team accountable for planning and delivering the warranty support infrastructure for products in the North American portfolio. Responsible for delivering high-quality products and reducing warranty cost in North America. Collaborated with major U.S. operators in providing tailored B2B services (including contact center, reverse logistics and social media channels).

Espoo, Southern Finland, Fi

Led large scope multi-functional programs aimed at improving sales area profitability, reducing operational costs and delivering industry-leading consumer services in collaboration with major U.S. operators. Led contact center operations for North America including the executive escalation team. Conducted extensive market research and benchmarking and led the strategy planning for customer service in North America. Full P&L ownership related to service offerings and support network

Espoo, Southern Finland, Fi

Led a multi-site team responsible for managing the business relationship with service vendors across U.S. and Canada. Responsible for vendor selection, contract negotiations / administration and overall network design. In charge of over $10M USD of annual budget and the execution of the supply chain strategy for North America.

Espoo, Southern Finland, Fi

Led the enterprise solutions and multimedia business unit at the Fort Worth, TX factory, which delivered devices to the Americas region. Managed end-to-end process from raw material procurement to product delivery. Responsible for the coordination of supply and demand requirements for the region to achieve 100% fulfillment and on-time delivery. Collaborated with R&D and sales teams to match customer requirements and continuously improve product quality during the lifecycle of the project. Full P&L responsibility for the business unit. Responsible for $150M annual budget.

Chicago, Il, Us

Supervised engineering teams across two factories responsible for plant layouts, capacity planning, equipment purchasing, and production efficiency. Conducted strategic and operational meetings with Tempel’s executive team.

Dallas-Fort Worth, Texas, Us

Operations Research and Decision SupportRecruited into a newly formed organization responsible for leading projects across business units to drive operational optimization, cost reduction, and improvement of resource availability and utilization. Coordinated end-to-end project cycle: from opportunity identification to solution deployment. Developed scheduling model to optimize availability and response time of cockpit crews. Presented model at the National Operations Research Conference in 2001.

Us

Industrial and Commercial EquipmentManaged relationships with medium and large enterprises in the Northeast region (Mexico). Explored business development opportunities with these accounts to expand the industrial and commercial equipment market penetration.

Master Of Science, Industrial Engineering; Operations Research

Master Of Business Administration, Business Administration; Finance

B.S., Mechanical And Electrical Engineering

Executive Education