Sergio Alessi Email & Phone Number

Palermo, Sicilia, Italia

At Glovo, I serve as an operations specialist by overseeing any logistic related task, fleet acquisition, fleet management, and forecasting activities. While administering the performance of the city to accomplish certain performance in KPIs, I efficiently perform all strategic and operational activities, including the area management for new launches, logistics, and geographical feature. I forecast and manage the couriers workflow, always testing and implementing new best practices.Additionally, I interview, select, and onboard the team according to departmental needs, while giving all information about the job and the city. I manage the fleet costs and earnings in order to optimize the city performance. I perform necessary settings, such as area design, working hours, couriers routes to reach the maturity point.

Palermo, Sicilia, Italia

Palermo, Sicilia, Italia

As an Operations Coordinator at Edgemony, my main responsibility was to manage and organize digital marketing master classes. and Coding Bootcamp. Along with that, I held responsibility for a student's interviewing, evaluation, enrolment, and onboarding in education programs. Moreover, I coordinated the facilities for online Product Management Masterclasses for enterprise-level companies. I oversaw all aspects of event management operations in an efficient manner. I also helped into building from scratch hiring pipelines for Frontend & Backend developers by actively researching and selecting, and conducting Head Hunting activities.📢 𝑲𝒆𝒚 𝑪𝒐𝒏𝒕𝒓𝒊𝒃𝒖𝒕𝒊𝒐𝒏𝒔:➜ Defined and executed the workflow for operations to increase operational efficiency.➜ Gained knowledge of how to manage time efficiently even under pressure and charged with several different tasks. ➜ Helped to build management operations for offline/online courses setting and follow-up activities from scratch.

Palermo, Sicilia, Italia

During my time over here, I oversaw the location fleet maintenance and management. It was my duty to build and maintain professional and strong relationships with customers. I sold ancillaries products and services while ensuring a high customer satisfaction level. I operated a rental agency at the airport corner. I have the capability to work well in a fast-paced, high-stress, and very demanding work environment.📢 𝑲𝒆𝒚 𝑪𝒐𝒏𝒕𝒓𝒊𝒃𝒖𝒕𝒊𝒐𝒏𝒔:➜ Improved my management and supervisory skills by accomplishing expectations on several occasions for ancillaries’ sales and customer service.

Palermo, Sicilia, Italia

As a Customer Service Representative at Hertz, my main mission was to provide the customer with a great experience leading the conversation towards a sale conclusion. I performed multiple, such as location fleet maintenance and management along with parking lot optimization.📢 𝑲𝒆𝒚 𝑪𝒐𝒏𝒕𝒓𝒊𝒃𝒖𝒕𝒊𝒐𝒏𝒔:➜ Achieved great results in selling additional products with high customer satisfaction that was measured through NPS and ARPD metrics.➜ Ensured the delivery of a great customer experience, while developing a strong relationship with customers.

Global Village, Dubai, United Arab Emirates

In this role, I held responsibility for security and safety Standard Operating Procedure (SOPs) onboard. I ensured the best in-flight customer experience by serving as a brand ambassador.📢 𝑲𝒆𝒚 𝑪𝒐𝒏𝒕𝒓𝒊𝒃𝒖𝒕𝒊𝒐𝒏𝒔:➜ Identified customers' needs; built trusted relationships; promoted communication strategies as a cabin crew team member.

Palermo

Project definition and management about non formal educational activities in order to deal social impact and build positive relationship within EU member countries NGOs and above.

Master In Digital Marketing

- Digital Marketing Strategies - Data Analysis - Google Ads - Facebook Ads - CRM and Marketing Automation

Master'S Degree, Human Resources

-Recruitment -Digital Recruiting -Head Hunting -HR Management -Training -Talent Development -Performance Management

Contamination Lab

-Scaling Strategies -Business Planning -Hackaton -Innovation Intensive course for Entrepreneurs and Start-uppers within ARCA Business.

1° Ciclo - Laurea L, Scienze Della Comunicazione Per I Media E Le Istituzioni ( Communications & Marketing)

Diploma, Classical And Ancient Studies