Sergio Almendariz Email & Phone Number

Texas, United States

Irving, Texas, Us

Irving, Texas, Us

Irving, Texas, Us

Irving, Texas, Us

Manage a team of Cisco telecommunications engineers, including hiring, training, evaluation, coaching and performance managementResponsible for telephony and contact center design, implementation, and support servicesManage system support and monitoring for enterprise telephony environment, consisting of multiple Cisco call manager clusters, call centers, distribution centers, and administrative officesWork directly with business units and account managers to discuss growth, business direction, technology roadblocks, and opportunities for system enhancementsWork with PMO and IT organizations to develop plans and schedules, provision of cost-effective solutions that meet business demands, requirements and initiatives.Propose telephony strategies and direction; create project proposals; assist and review vendor SOW’sAssist departmental strategic planning, developing, monitoring and managing budget and capital equipment processes required to support the voice infrastructure Managed technologies include: Cisco Unified Communications Manager (UCM)multi-cluster; Cisco UCCE and UCCX; Cisco Unity Connection; Cisco Finesse; Cisco Integration Manager (CIM); Verint QM; Exony Reporting; Cisco Telepresence; Cisco Routers/Switches

Coppell, Texas, Us

• Manage a team of Network and Telecommunication Engineers; team development and motivation• Support over 200+ locations from both a voice and data network perspective for North America. Services include local/long distance, WAN/LAN, PBX systems, voicemail systems, audio/video/web conference systems, contact center infrastructure, IP telephony, and monitoring /management of reporting systems necessary to support 24/7 production environment.• Support local cellular service operations; procurement, configuration, and support. • Maintain carrier and vendor relations, contract negotiation, and SLA management• Process and review IT related invoices, verify accuracy and resolve discrepancies • Development of telephony and network strategies, selection of carriers and vendors; architect, design, order, and project manage equipment and circuit installations. • Accomplishments include: Centralized Cisco VoIP solution, including Cisco UCCE; FRAME to MPLS network migration; Global/US and Latin America Cisco UCM clusters; Developed Global dial plan for VoIP dialing worldwide.• Project manager; projects include new construction, system installation, upgrades, de-installs, and closures. Services include circuit ordering, installation, low voltage cabling. • Managed Technologies include: CiscoUnified Communications Manager (UCM), Cisco UCCE; Cisco Call Manager Express; Cisco Unity Express; Cisco Unity Connection; Cisco Routers/ switches, Cisco ASA; River Bed; Nortel Meridian PBX Options 11c, 61c; Nortel CS1000; Nortel NRS; Octel voicemail; Nortel Call Pilot; Nortel Contact Center Manager; Nortel Norstar, BCM50, and BCM400 key systems; Polycom Video Conferencing.

Coppell, Texas, Us

Ca

Dallas, Tx, Us