Sergio Antillon Email & Phone Number

Washington, Dc, Us

Fairfax, Virginia, United States

• Served as a point of contact for members and acted as liaison between members and other divisions, to personally resolve an average of 90 member service requests per day•Tracked and compiled daily membership metric, for membership division and upper management• Won employee of the quarter back to back, in October 2018 and January 2019, for improving member satisfaction and during in over $75,000 in sales

Sterling, Virginia, United States

• Trained and supervised new employees, opened/closed cash register on a daily basis, completed all necessary paperwork at night for closing.• Assisted customers select specific merchandise for purchase, resolved customer complaints and provided refunds, exchanges and adjustments and processed credit and gift card charges.

Sterling, Virginia, United States

• Achieved daily sales goal by cross selling and promoting additional products and service • Engage customers in order to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge

• Maintained a regular customer base and actively worked to develop lucrative new customer relationships• Maintain and organize store displays to enhance product visibility and expedite product location activities.• Provided high-quality customer service to optimize customer purchasing and payment process.