• Managed and optimized all relevant processes within Shopping Centers to ensure seamless operations and exceptional customer experiences.• Successfully planned, controlled, and executed annual budgets, resulting in financial stability and growth.• Implemented security measures and protocols to secure the operational business of Shopping Centers.• Provided effective supervision and guidance to Center Management teams, fostering a culture of excellence and accountability.• Oversaw and controlled subcontractors and suppliers, ensuring quality service delivery and cost-effectiveness.• Developed comprehensive business plans and marketing strategies based on thorough market analysis and competition evaluation.• Presented detailed Property and Sales Reports, providing valuable insights to inform strategic decisions.• Prioritized tenant and customer care, addressing concerns promptly and ensuring a positive shopping environment.• Coordinated marketing plans and initiatives to promote Shopping Centers and drive foot traffic.• Implemented safety and security protocols, serving as the Safety and Security Coordinator to safeguard both employees and customers.