As Director of Operations and Administration at AYF Borunda, I was responsible for setting up the strategy and vision and for managing the day-to-day tactical operations. I handled all aspects of Business Intelligence related operations including data preparation, data warehousing, reporting, analytics, data exploration and information delivery. • Led a team of 20 collaborators in a project to enhance engagement and communication, where areas of opportunity advised by participants were heard, analyzed and implemented, leading to a fall of 63% in employee turnover rate• Collaborated with short and long-term customers to respond overdue bills within 15 business days and reduce incidence of bad debts by 90%; developed a process to analyze new credit clients in order to diminish bad debts in future. • Improved purchases area by designing new processes, leading purchases team to increase productivity measured in 3 hours per day and promote communication with suppliers to get better prices• Designed a project where task management of employees was performed by implementation of a new processes tracking results in different work areas leading to an increase of 30% in productivity and decreasing 20% idle time