Sergio Botello Email & Phone Number

Nashville, Tennessee, United States

• Monitor accounts for suspicious activity by thoroughly reviewing client transactions and filing SAR’s.• Conduct multiple forms of identity verification to better know our customers.• Assist all branches in the Nashville market, responding promptly to the changing needs of each branch.• Develop customer profiles from onboarding to maintenance in IBS Suite of programs.• Create and strengthen customer relationships by providing clients banking services and products toimprove financial wellness.• Analyze, create, and review an array of reports ranging from compliance to branch development.

Nashville, Tennessee, United States

Providing world class customer service by professionally answering phone calls from customers andresponding to their inquiries and complaints.• Following up intricated customer calls when required to provide an optimal resolution in a timely mannerwhile avoiding future issues.• Meet personal/team qualitative and quantitative targets ensuring company growth.

Bogotá D.C. Area, Colombia

Audited calls for a Texas-based energy company to ensure the company’s guidelines and standards were beingfollowed andmet.• Conducted coaching sessions with associates and provided feedback addressing level of service, performance, product knowledge, and call productivity to improve such metrics as well as developing the person.• Created reports and action plans to drive team success.• ConductmonthlycalibrationsessionswithcallcenterTeamLeaderstodevelopscoringconsistencyandbestpractices.

Bialystok, Podlaskie District, Poland

• Taught a Spanish rotation for the world’s largest youth ran organization.• Created coursework material and assignments to help with the understanding of the topics.• Gave individual lessons to students that were interested in a more conversational approach.

Bogotá D.C. Area, Colombia

• Created reports for one of China’s largest telecommunications companies, Huawei, detailing marketing success rate. • Partnered with Huawei’s marketing team to develop strategic campaigns for their upcoming product.• Developed budgets and allocated funds to be used in the different media outlets for the company’s different products and campaigns.

Bachelor'S Degree, Business Administration And Management, General

Education record