Sergio Botello Email & Phone Number

Nashville, Tennessee, United States

• Monitor accounts for suspicious activity by thoroughly reviewing client transactions and filing SAR’s.
• Conduct multiple forms of identity verification to better know our customers.
• Assist all branches in the Nashville market, responding promptly to the changing needs of each branch.
• Develop customer profiles from onboarding to maintenance in IBS Suite of programs.
• Create and strengthen customer relationships by providing clients banking services and products toimprove financial wellness.
• Analyze, create, and review an array of reports ranging from compliance to branch development.

Nashville, Tennessee, United States

• Providing world class customer service by professionally answering phone calls from customers andresponding to their inquiries and complaints.
• Following up intricated customer calls when required to provide an optimal resolution in a timely mannerwhile avoiding future issues.
• Meet personal/team qualitative and quantitative targets ensuring company growth.

Bogotá D.C. Area, Colombia

• Audited calls for a Texas-based energy company to ensure the company’s guidelines and standards were beingfollowed andmet.
• Conducted coaching sessions with associates and provided feedback addressing level of service, performance, product knowledge, and call productivity to improve such metrics as well as developing the person.
• Created reports and action plans to drive team success.
• ConductmonthlycalibrationsessionswithcallcenterTeamLeaderstodevelopscoringconsistencyandbestpractices.

Bialystok, Podlaskie District, Poland

• Taught a Spanish rotation for the world’s largest youth ran organization.
• Created coursework material and assignments to help with the understanding of the topics.
• Gave individual lessons to students that were interested in a more conversational approach.

Bogotá D.C. Area, Colombia

• Created reports for one of China’s largest telecommunications companies, Huawei, detailing marketing success rate.
• Partnered with Huawei’s marketing team to develop strategic campaigns for their upcoming product.
• Developed budgets and allocated funds to be used in the different media outlets for the company’s different products and campaigns.

Bachelor'S Degree, Business Administration And Management, General

Education record